Saurabh Rampal
Supervisor
Kamloops,British Columbia
Summary
Experienced professional (8+ Years) skilled in exceptional customer service, operations management, conflict resolution, business development, logistics and accounting with multiple organizations. Excellent communication and interpersonal skills with a passion for delivering exceptional service with a proven track record of anticipating needs, streamlining operations, and achieving exceptional results by providing leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
Work History
Supervisor/Team lead
Save On Foods
Kamloops, BC
05.2020 - Current
- Leading a team, acting as a coach, mentor, and resource to team members.
- Fostering a positive environment that is focused on always customer first service.
- Engaging and retaining team members through training and development, performance management, rewards/recognition and the identification and development of future leaders.
- Using knowledge of the community, competitive environment, and industry to develop entrepreneurial strategies to grow the business to provide accurate and professional frontline customer service in a high volume and fast paced environment.
- Assist management in all standard documented financial operating procedures are followed by the staff and communicating important messages with the customer service team.
- Taking count of the correct amount of stock and rectifying the error using handheld devices.
- Execute day-to-day activities on projects such as assessing interviews, developing risk remediation with the follow up on the accounts receivables for membership and other programs running in store.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
General Clerk
Save On Foods
Kamloops, Canada
11.2018 - 05.2020
- Going the Extra Mile for customers and fellow team members
- Adhered to all store retail procedures and policies
- Handling customer service inquiries and providing a positive customer experience
- Represented the store as an ambassador in a positive and professional manner
- Interacting with customers to find purchasing needs, directed them to appropriate Items, and recommended products
- Upselling while working on the cash registers
- Inventory stocking and front facing
- Complete the daily cash handling, reconciling and prepare weekly cash deposits.
- Provided primary customer support to internal and external customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Assistant Operation Manager
Hotel Hong Kong INN
Amritsar, India
10.2016 - 12.2017
- Supported operation goals and daily tasks with resourceful problem-solving and sound management of challenges
- Participated in development of program and process improvements
- Work daily with the RMS system to process registrations, memberships, input data, and complete monetary transactions
- Organized efficient calendars, balancing worker loads with customer demands
- Cultivated customer-focused environment, empowering employees to solve routine issues and personally, handling escalated problems
- Protected employees with regular safety inspections covering protective equipment and operational procedures
- Directed facility maintenance, overseeing internal teams, and contracting outside vendors for complex requirements
- Oversaw processing of diverse operational paperwork, including employee documentation and purchasing approvals
- Audited and maintained inventories, supplies, and equipment
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Business Coordinator
Supple Tek industries PVT. LTD
Amritsar, India
05.2016 - 08.2016
- Conducted market research to be aware of current trends to perform the sales activities accordingly.
- Adhered to quality assurance norms of clients from different countries.
- Providing a customized product as a solution to customer queries.
- Kept proper track of consignment until client takes over its custody.
- Personally, undertook the quality control of the packaged product before finalizing the shipment.
- Provide expertise to clients with respect to campaigns like food expo, crises, issues, and projects.
- Generated proposals with Word and Powerpoint by aggregating input from business development team.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Online promotions of products and solving customer queries.
- Identified and qualified customer needs and negotiated and closed profitable deals with high success rate.
- Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
- Coordinated with external contractors for development of marketing collateral, website management and branding activities.
- Facilitated communication with clients and team members to improve business strategy and operation.
Accountant
Hindustan Rice Mill
Pathankot, India
07.2015 - 03.2016
- Performed various accounting functions such as transaction reviews, accounts payable accounts receivable and billing.
- Modified comprehensive reporting to reflect changing financial structure.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Interpreted regulations, laws, and policies to define administrative requirements.
- Processed payroll accurately and to meet tight deadlines.
- Performed year-end reconciliations and processed tax forms.
- Maintained control of accounts and records in disbursements, expenses, tax payments and income.
- Helped in maintaining and coordinating accounting control policies and procedures.
- Completed state and federal reporting to follow tax and regulatory requirements.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
Education
Post Baccalaureate Diploma International Business - Business
Thompson Rivers University
Canada 05.2018 - 12.2019
MBA - Finance
Guru Nanak Dev University
India 06.2013 - 05.2015
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University
India 06.2009 - 05.2012
Cyber Law Diploma - Law And Justice
Indian Law Institute
India 12.2012 - 03.2023
Skills
Conflict ResolutionStaffing & HiringRisk ManagementStakeholder ManagementMicrosoft Office- excel, word, outlookAgile, Design ThinkingRevenue Forecasting, Quarter PlanningSalesforce, ServiceNowBudgetingCertified in First Aid level 1
Lead management
Staff leadership and supervision
Corporate leadership
Cross-functional teams leadership
Complaint resolution
Report preparation
Account Reconciliation
30 WPM typing speed
Report analysis
Time management
Database Management
Paperwork drafting
Recordkeeping
Filing and data archiving
Documentation and control
Administrative support
Workflow planning
Writing reports
Business administration
Quality assurance
Business correspondence
Sage 50 US
Spreadsheet management
Office administration
Process optimization
Statistic analysis
Financial Management
Finance
SAP Software Proficiency
TALLY
ERP
Retalix
Excel
Certified in Microsoft Office
Outlook
E-commerce
Awards and Recognitions
- Won Entrepreneurial Hunt 2015-Guru Nanak Dev University.
- Scored second position being part of department volleyball team.
Timeline
Supervisor/Team lead
Save On Foods
05.2020 - Current
General Clerk
Save On Foods
11.2018 - 05.2020
Post Baccalaureate Diploma International Business - Business
Thompson Rivers University
05.2018 - 12.2019
Assistant Operation Manager
Hotel Hong Kong INN
10.2016 - 12.2017
Business Coordinator
Supple Tek industries PVT. LTD
05.2016 - 08.2016
Accountant
Hindustan Rice Mill
07.2015 - 03.2016
MBA - Finance
Guru Nanak Dev University
06.2013 - 05.2015
Cyber Law Diploma - Law And Justice
Indian Law Institute
12.2012 - 03.2023
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University
06.2009 - 05.2012