Summary
Overview
Work History
Education
Skills
Awards and Recognitions
Timeline
Generic

Saurabh Rampal

Supervisor
Kamloops,British Columbia

Summary

Experienced professional (8+ Years) skilled in exceptional customer service, operations management, conflict resolution, business development, logistics and accounting with multiple organizations. Excellent communication and interpersonal skills with a passion for delivering exceptional service with a proven track record of anticipating needs, streamlining operations, and achieving exceptional results by providing leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience
17
17
years of post-secondary education

Work History

Supervisor/Team lead

Save On Foods
Kamloops, BC
05.2020 - Current
  • Leading a team, acting as a coach, mentor, and resource to team members.
  • Fostering a positive environment that is focused on always customer first service.
  • Engaging and retaining team members through training and development, performance management, rewards/recognition and the identification and development of future leaders.
  • Using knowledge of the community, competitive environment, and industry to develop entrepreneurial strategies to grow the business to provide accurate and professional frontline customer service in a high volume and fast paced environment.
  • Assist management in all standard documented financial operating procedures are followed by the staff and communicating important messages with the customer service team.
  • Taking count of the correct amount of stock and rectifying the error using handheld devices.
  • Execute day-to-day activities on projects such as assessing interviews, developing risk remediation with the follow up on the accounts receivables for membership and other programs running in store.
  • Monitored workflow to improve employee time management and increase productivity.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Achieved results by working with staff to meet established targets.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.

General Clerk

Save On Foods
Kamloops, Canada
11.2018 - 05.2020
  • Going the Extra Mile for customers and fellow team members
  • Adhered to all store retail procedures and policies
  • Handling customer service inquiries and providing a positive customer experience
  • Represented the store as an ambassador in a positive and professional manner
  • Interacting with customers to find purchasing needs, directed them to appropriate Items, and recommended products
  • Upselling while working on the cash registers
  • Inventory stocking and front facing
  • Complete the daily cash handling, reconciling and prepare weekly cash deposits.
  • Provided primary customer support to internal and external customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Assistant Operation Manager

Hotel Hong Kong INN
Amritsar, India
10.2016 - 12.2017
  • Supported operation goals and daily tasks with resourceful problem-solving and sound management of challenges
  • Participated in development of program and process improvements
  • Work daily with the RMS system to process registrations, memberships, input data, and complete monetary transactions
  • Organized efficient calendars, balancing worker loads with customer demands
  • Cultivated customer-focused environment, empowering employees to solve routine issues and personally, handling escalated problems
  • Protected employees with regular safety inspections covering protective equipment and operational procedures
  • Directed facility maintenance, overseeing internal teams, and contracting outside vendors for complex requirements
  • Oversaw processing of diverse operational paperwork, including employee documentation and purchasing approvals
  • Audited and maintained inventories, supplies, and equipment
  • Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.


Business Coordinator

Supple Tek industries PVT. LTD
Amritsar, India
05.2016 - 08.2016
  • Conducted market research to be aware of current trends to perform the sales activities accordingly.
  • Adhered to quality assurance norms of clients from different countries.
  • Providing a customized product as a solution to customer queries.
  • Kept proper track of consignment until client takes over its custody.
  • Personally, undertook the quality control of the packaged product before finalizing the shipment.
  • Provide expertise to clients with respect to campaigns like food expo, crises, issues, and projects.
  • Generated proposals with Word and Powerpoint by aggregating input from business development team.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Online promotions of products and solving customer queries.
  • Identified and qualified customer needs and negotiated and closed profitable deals with high success rate.
  • Supported commercial activity for invoicing, forecasting and commercial analysis for ongoing projects.
  • Coordinated with external contractors for development of marketing collateral, website management and branding activities.
  • Facilitated communication with clients and team members to improve business strategy and operation.

Accountant

Hindustan Rice Mill
Pathankot, India
07.2015 - 03.2016
  • Performed various accounting functions such as transaction reviews, accounts payable accounts receivable and billing.
  • Modified comprehensive reporting to reflect changing financial structure.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Interpreted regulations, laws, and policies to define administrative requirements.
  • Processed payroll accurately and to meet tight deadlines.
  • Performed year-end reconciliations and processed tax forms.
  • Maintained control of accounts and records in disbursements, expenses, tax payments and income.
  • Helped in maintaining and coordinating accounting control policies and procedures.
  • Completed state and federal reporting to follow tax and regulatory requirements.
  • Researched technical tax issues to define tax effect or impact of certain tax positions.

Education

Post Baccalaureate Diploma International Business - Business

Thompson Rivers University
Canada
05.2018 - 12.2019

MBA - Finance

Guru Nanak Dev University
India
06.2013 - 05.2015

Bachelor of Commerce - Commerce And Business Administration

Guru Nanak Dev University
India
06.2009 - 05.2012

Cyber Law Diploma - Law And Justice

Indian Law Institute
India
12.2012 - 03.2023

Skills

Conflict Resolutionundefined

Awards and Recognitions

  • Won Entrepreneurial Hunt 2015-Guru Nanak Dev University.
  • Scored second position being part of department volleyball team.


Timeline

Supervisor/Team lead

Save On Foods
05.2020 - Current

General Clerk

Save On Foods
11.2018 - 05.2020

Post Baccalaureate Diploma International Business - Business

Thompson Rivers University
05.2018 - 12.2019

Assistant Operation Manager

Hotel Hong Kong INN
10.2016 - 12.2017

Business Coordinator

Supple Tek industries PVT. LTD
05.2016 - 08.2016

Accountant

Hindustan Rice Mill
07.2015 - 03.2016

MBA - Finance

Guru Nanak Dev University
06.2013 - 05.2015

Cyber Law Diploma - Law And Justice

Indian Law Institute
12.2012 - 03.2023

Bachelor of Commerce - Commerce And Business Administration

Guru Nanak Dev University
06.2009 - 05.2012

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