Joung In Nam
San Diego
Summary
Management professional in healthcare operations with a focus on team collaboration and patient satisfaction. Successfully optimized scheduling processes, reducing wait times and enhancing patient experiences. Committed to fostering a productive work environment while ensuring compliance with HIPAA guidelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
The North County Neurology Center
San Diego
07.2025 - 04.2026
- Managed patient scheduling and appointment confirmations to optimize neurology consultation workflow using Microsoft Office products.
- Coordinated insurance verification and pre-authorization to ensure timely treatment access for patients.
- Supported clinical staff with patient intake forms and vital sign documentation to enhance patient readiness for consultations.
- Provided front desk support, greeting patients and addressing inquiries promptly.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Assisted in medical records management and ensured accurate patient data entry.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Managed inventory of medical supplies and placed orders for replenishment.
Medical Assistant
San Diego Eyelid Specialists
06.2023 - 07.2025
- Coordinated patient intake and documentation processes, ensuring accurate information collection and improved patient experience.
- Managed patient check-in processes, ensuring efficient workflow and minimal wait times.
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Streamlined patient flow and scheduling using Microsoft Office products, enhancing overall clinic efficiency.
- Supported healthcare providers by efficiently preparing examination rooms and managing medical supplies.
- Reduced wait times by promptly processing insurance claims and verifying coverage.
- Maintained cleanliness and organization of exam rooms and medical equipment, supporting a safe and efficient healthcare environment.
- Performed medical records management including filing, organizing, and scanning documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Barista
Starbucks
08.2021 - 06.2023
- Prepared and served high-quality coffee beverages according to customer preferences.
- Operated espresso machines and grinders, ensuring optimal performance and cleanliness.
- Trained new baristas on beverage preparation techniques and equipment usage.
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance customer experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed inventory of coffee beans, syrups, and supplies, coordinating with management to ensure timely restocking.
- Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty through effective issue management.
Store Manager
Claire's Boutique
09.2018 - 02.2020
- Oversaw daily operations, enhancing store performance and customer satisfaction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented inventory management strategies to reduce stock discrepancies.
- Trained and mentored staff to enhance service delivery and teamwork.
- Led store employees in a fast-paced environment through proactive communication and positive feedback.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Assisted with hiring, training and mentoring new staff members.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
Education
Bachelor of Science - Global Health
University of California, San Diego
La Jolla, CA06-2024
High School Diploma -
South High School
Torrance, CA06-2017
Skills
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Patient scheduling
- Data entry
- Customer service
- Customer relations
- Organizational multitasking
- Microsoft Office product knowledge
- Problem-solving
- Shift scheduling
- Inventory management
- Store operations
- Recruitment and hiring
- Mentoring training
- Management operations
- Leadership team building
- Leadership development
Languages
- English
- Korean
Certification
- Phlebotomy License - 2023
Timeline
Medical Assistant/Receptionist
The North County Neurology Center
07.2025 - 04.2026
Medical Assistant
San Diego Eyelid Specialists
06.2023 - 07.2025
Barista
Starbucks
08.2021 - 06.2023
Store Manager
Claire's Boutique
09.2018 - 02.2020
Bachelor of Science - Global Health
University of California, San Diego
High School Diploma -
South High School