Jennifer M Cobian
Ontario
Summary
Dynamic Medical Assistant with extensive experience at TeleMed2U, adept at enhancing patient flow and optimizing front desk operations. Skilled in electronic health records and insurance verification, I excel in delivering compassionate patient care while ensuring HIPAA compliance. Proven ability to streamline appointment scheduling, significantly reducing wait times and improving overall patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
TeleMed2U
Rancho Cucamonga, CA
10.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Improved office organization by maintaining accurate patient records and filing systems.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant/Receptionist
BasharSaadinc
Upland, CA
09.2021 - 02.2023
- Assisted patients with check-in procedures and appointment scheduling.
- Managed patient records using electronic health record (EHR) systems efficiently.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed insurance claims, verifying coverage details for accuracy.
- Trained new staff on administrative protocols and EHR usage for operational consistency.
- Educated patients on office policies and procedures to improve understanding and compliance.
- Administered basic clinical tasks, including taking vital signs and preparing exam rooms.
- Developed strategies for improving patient flow and reducing wait times in the office environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Assistant
Chaparral Medical Group
Rancho Cucamonga, CA
01.2019 - 12.2021
- Assisted in patient intake and triage, ensuring accurate documentation of medical histories.
- Administered vaccinations and conducted routine laboratory tests under physician supervision.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Educated patients on treatment plans and preventive care measures for improved health outcomes.
- Performed vital sign assessments and documented findings in electronic health records system.
- Collaborated with healthcare team to develop patient-centered care strategies enhancing service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Medical Assisting
Pomona Adult Career College
Monaca, PA01.2018
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Front desk operations
- Medical receptionist experience
- HIPAA compliance
- Patient scheduling
- Microsoft office
- Patient registration
- Reminder calls
- Electronic medical records
- HIPAA guidelines
- Insurance verification
- Appointment management
- Medical terminology
- Documentation
- Paperwork coordination
- Appointment scheduling
- Medical charting
- Payment collection
- Telephone etiquette
- Appointment setting
- EMR / EHR
- Co-payment collection
- Petty cash management
Certification
CPR
First Aid
Medical Assistant
Cyber Security
Timeline
Medical Assistant/Receptionist
TeleMed2U
10.2024 - Current
Medical Assistant/Receptionist
BasharSaadinc
09.2021 - 02.2023
Medical Assistant
Chaparral Medical Group
01.2019 - 12.2021
Medical Assisting
Pomona Adult Career College