JOUMANA BELHADI

• Oversaw daily operations of the store, ensuring efficiency and productivity
• Directed and oversaw the recruitment selection, training and development of staff to build and sustain a high performing team.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Collaborated with marketing team to execute promotional campaigns
• Conducted regular training meetings to improve staff product knowledge and sales techniques
• Monitored daily, weekly, and monthly sales metrics, adjusting strategies to meet targets
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Conducted regular audits to ensure compliance with industry regulations and company standards
• Collaborated with senior management to set strategic goals and achieve company objectives.
• Ensured exceptional customer service standards to foster customer loyalty and repeat business.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Analyzed and reported on key performance metrics to senior management.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Supported executive staff with calendar management, and expense reporting for optimal time utilization.

As an independent Managing Market Partner my work was to:

• Generate leads for new sales through telephone, internet marketing, and local marketing.
• Attend Monat daily online /or in person leaders training and other industry-related events.
• Assisting upper management in identifying viable marketing strategies.
• Train and maintain a team of new independent market partners.
• Working in collaboration with the team members.
• Completing regular sales reports specifying the number of sales made.
• Demonstrating product features to customers.
• Contacting leads and setting up appointments to present company products on different social media platforms.
• Completing order forms and submitting them for processing.
• Building a positive and long-lasting relationship with the customers.

• Created an inspiring team environment with an open communication culture and provided clear team goals.
• Educated bartenders, clerks, and servers on responsible service protocols.
• Evaluated skills assessment and observations to review effectiveness of training material.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic while maintaining calm, professional demeanor.
• Increased sales significantly by upselling higher-end products to customers.

• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Solved customer challenges by offering relevant products and services.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.