Mikaila Neil
Calgary
Summary
Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
Work History
Sales Training Manager
Bronze Baxx Tanning Studios
03.2023 - Current
- Increased sales team performance by developing and implementing comprehensive training programs.
- Enhanced employee retention through creation of a supportive and engaging training environment.
- Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
- Developed customized training materials tailored to diverse learning styles and needs.
- Improved overall sales results by providing ongoing coaching and feedback to individual team members.
Administrative & Event Coordinator
Sona Visual Real Estate Marketing
03.2021 - 03.2023
- Collaborated with sales team to resolve customer billing issues and ensure timely payment collection.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries of over 75 customer calls per day.
Customer Service Lead
Bronze Baxx Tanning Studios
02.2018 - 03.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Marketing/Executive Assistant
Mount Royal Village Family Chiropractic
02.2018 - 03.2021
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Streamlined marketing project management, resulting in improved efficiency and timely delivery of projects.
- Coordinated successful trade shows and events, increasing brand exposure and generating valuable leads for sales teams.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Southern Alberta Institute of Technology
Calgary, AB04.2020
Skills
- Internal and External Communications
- Organization and Time Management
- Training and Development
- Leadership Competency
Timeline
Sales Training Manager
Bronze Baxx Tanning Studios
03.2023 - Current
Administrative & Event Coordinator
Sona Visual Real Estate Marketing
03.2021 - 03.2023
Customer Service Lead
Bronze Baxx Tanning Studios
02.2018 - 03.2023
Marketing/Executive Assistant
Mount Royal Village Family Chiropractic
02.2018 - 03.2021
Bachelor of Hospitality And Tourism Management - Hospitality And Tourism Management
Southern Alberta Institute of Technology
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