Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josue Jonathan Gonzalez

RICHMOND

Summary

Dynamic bilingual professional with extensive customer service experience at Temco Logistics, adept at resolving inquiries and enhancing client satisfaction. Proven problem-solver skilled in data entry and upselling strategies, consistently achieving targets while fostering strong relationships. Recognized for streamlining processes and improving service quality in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Bilingual CSR

Temco Logistics
08.2023 - 07.2025
  • Assisted customers in both English and Spanish, enhancing communication and service quality.
  • Resolved inquiries efficiently, ensuring customer satisfaction and loyalty.
  • Coordinated with logistics teams to streamline order processing and deliveries.
  • Managed customer accounts, updating information accurately in CRM systems.

Autonomous Specialist

Waymo
03.2021 - 09.2022
  • Developed and maintained operational procedures for autonomous vehicle testing.
  • Collaborated with cross-functional teams to ensure compliance with safety standards.
  • Analyzed data from vehicle tests, identifying trends and areas for improvement.
  • Created detailed reports summarizing test results and operational insights.
  • investigate software anomalies by analyzing logs, and sensor data.

Traslator/Medical Interpreter

Medix Staffing
03.2021 - 10.2022
  • Translated medical documents ensuring accuracy and adherence to industry standards.
  • Collaborated with healthcare professionals to clarify terminology and context in translations.

Sales Representative

Cal Steam
06.2018 - 02.2020
  • Developed strong client relationships through effective communication and personalized service.
  • Executed sales strategies to achieve monthly targets and drive revenue growth.
  • Collaborated with cross-functional teams to enhance product offerings and improve customer satisfaction.

Manager/Dispatcher

Fedex Ground
03.2014 - 11.2018
  • Coordinated daily dispatch operations, ensuring timely and efficient package delivery across multiple routes.
  • Supervised team of dispatchers, providing training and support to enhance operational efficiency.


Recreational Leader

City of Richmond Parks and Recreation Department
11.2013 - 06.2014
  • Led recreational programs enhancing community engagement and participation.
  • Developed and implemented safety protocols ensuring participant well-being during activities.
  • Trained and mentored staff, fostering a collaborative team environment.

Maintenance Supervisor

Pipe Spy Marin
01.2011 - 03.2013
  • Supervised maintenance team to ensure compliance with safety protocols and operational standards.
  • Developed and implemented preventive maintenance schedules, reducing equipment downtime by optimizing workflows.
  • Trained new staff on maintenance procedures and safety practices, enhancing overall team efficiency.
  • Coordinated repairs and inspections of facility systems, improving operational reliability and performance.

Education

High School Diploma -

Richmond High School
Richmond, CA
06-2008

Skills

  • Fluent bilingualism
  • Call center experience
  • Data entry proficiency
  • Upselling strategies
  • Customer service
  • Problem-solving

Languages

Spanish
Full Professional

Timeline

Bilingual CSR

Temco Logistics
08.2023 - 07.2025

Autonomous Specialist

Waymo
03.2021 - 09.2022

Traslator/Medical Interpreter

Medix Staffing
03.2021 - 10.2022

Sales Representative

Cal Steam
06.2018 - 02.2020

Manager/Dispatcher

Fedex Ground
03.2014 - 11.2018

Recreational Leader

City of Richmond Parks and Recreation Department
11.2013 - 06.2014

Maintenance Supervisor

Pipe Spy Marin
01.2011 - 03.2013

High School Diploma -

Richmond High School

Similar Profiles

CREATE PROFILE
Josue Jonathan Gonzalez