Jaymes Maurier Choquette
Gatineau,QC
Summary
Dynamic bilingual customer service professional with a proven track record at Service Ontario, excelling in problem resolution and enhancing customer satisfaction. Skilled in data entry and time management, I effectively identified process improvements and trained new hires, contributing to a more efficient and responsive team environment.
Overview
10
10
years of professional experience
Work History
Bilingual CSR
Service Ontario
07.2021 - Current
- Facilitated customer navigation of Service Ontario offerings in bilingual format.
- Resolved inquiries efficiently using customer service software and knowledge base tools.
- Delivered precise details on licensing, registration, and health card services.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Adapted quickly to procedural changes, ensuring compliance with updated regulations.
- Documented customer interactions thoroughly for future reference and quality assurance purposes.
- Identified common issues faced by customers and contributed suggestions for process improvements.
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
Security Guard Supervisor
Commissionaires
03.2016 - 01.2022
- Facilitated customer navigation of Service Ontario offerings in bilingual format.
- Resolved inquiries efficiently using customer service software and knowledge base tools.
- Delivered precise details on licensing, registration, and health card services.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Adapted quickly to procedural changes, ensuring compliance with updated regulations.
- Documented customer interactions thoroughly for future reference and quality assurance purposes.
- Identified common issues faced by customers and contributed suggestions for process improvements.
- Served as a valuable resource for new hires, sharing best practices for navigating cross-cultural interactions successfully within a CSR role.
Education
High School Diploma -
Escale
Gatineau, QCSkills
- Customer service
- Problem-solving
- Time management
- Money handling
- Problem resolution
- Fluent bilingualism
- Data entry proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual CSR
Service Ontario
07.2021 - Current
Security Guard Supervisor
Commissionaires
03.2016 - 01.2022
High School Diploma -
Escale