Josie Yeshua
Sherman Oaks
Summary
Driven Hospitality Specialist with a great passion for creating memorable experiences for all of my guests. Strong hospitality knowledge and drive for cultivating guest loyalty. Detail- oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 30 years of guest service experience in hospitality industry.
Overview
29
29
years of professional experience
Work History
Senior Hospitality Manager
California Pizza Kitchen
08.1995 - Current
- Supports the GM,management team and hourly employees throughout all areas of the restaurant and ensure all areas of the restaurant are working in concert to provide guests the best possible experience.
- Assist the GM in creating and implementing strategic plans for improving sales, guest counts and maintaining a profitable restaurant.
- Train FOH staff to greet guests warmly, address them by name when possible, and ensure friendly and attentive demeanor throughout their visit.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Organized special events and promotions, resulting in increased bookings and repeat business.
- Assist the GM in recruiting and hiring hourly employees for the FOH.
- Conducts comprehensive orientation for new FOH employees, ensure they understand the restaurant's culture, values, and service standards as well as CPK policies and procedures, and job expectations. Ensure compliance with all federal , state and local labor and employment laws, as well as CPK employee policies.
Education
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA08.2005
Skills
- Employee Scheduling
- Staff Training and Development
- Health and safety compliance
- Guest Relations Management
Languages
Spanish
Full Professional
Timeline
Senior Hospitality Manager
California Pizza Kitchen
08.1995 - Current
Bachelor of Arts - Psychology
California State University Northridge
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