Becky Osman
Medicine Hat,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Hospitality Lead
Co-op Place and Esplanade Arts & Heritage Centre
Medicine Hat, AB
12.2021 - Current
- Helped to develop standard operating procedures for the hospitality staff to ensure compliance with safety regulations and quality standards.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Processed and reconciled large volumes deposits in a timely manner.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with large and diverse team of coworkers to accomplish goals and address conflicts that may arise between staff members
- Performed administrative duties such as filing documents, updating records and preparing reports.
Bar Manager
Esplanade Arts & Heritage Centre
Medicine Hat, AB
02.2015 - 12.2021
- Managed day-to-day operations including opening and closing duties, and cash handling procedures
- Interviewed, hired and trained staff
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained accurate records of liquor inventory
- Monitored patron alcohol consumption to encourage safety
Guest Services Associate
Esplanade Arts & Heritage Centre
Medicine Hat, AB
02.2012 - 12.2018
- Greeted guests in a friendly and professional manner.
- Adhered to established policies and procedures related to box office operations.
- Maintained accurate records of all transactions including sales, exchanges and refunds.
- Served as a liaison between patrons, venue staff members and promoters.
- Resolved customer complaints promptly and escalated issues when necessary.
Store Administrator
Visions Electronics
Medicine Hat, AB
05.2007 - 10.2010
- Managed cash register operations by training new employees on proper use of registers.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted periodic audits of inventory accuracy to prevent loss or theft of merchandise.
- Maintained organized records of all customer accounts receivable activity.
- Reviewed contract documents, invoices, and other related records for accuracy and completeness.
Esthetician
Attitudes Hair & Body Spa
Medicine Hat, AB
09.2004 - 05.2007
- Built positive client relationships and guided clients through treatments.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Maintained cleanliness of treatment room and equipment between appointments.
- Developed relationships with vendors for procurement of necessary supplies and equipment.
- Attended continuing education courses related to esthetics industry advancements.
Education
Esthetics Diploma - make-up artistry, waxing & spa services
Marvel College
Calgary, AB01-2004
High School Diploma -
Monsignor McCoy High School
Medicine Hat, AB01-2002
Skills
- Customer Service
- Motivated Team Player
- Dependable and Responsible
- Multitasking & Organizational Skills
- Problem-solving aptitude
- POS system knowledge
- Staff Training and Development
- Employee Scheduling
- Operational Reporting
- Financial Documentation
- Cash Handling and Balancing
- Bank Deposit Preparation
Certification
- Working Minds - April 2023
- Mental Health First Aid - March 2023
- Food Safe - January 2022
- Standard First Aid & CPR/AED level C - December 2021
- Proserve - January 2020
References
References available upon request.
Timeline
Senior Hospitality Lead
Co-op Place and Esplanade Arts & Heritage Centre
12.2021 - Current
Bar Manager
Esplanade Arts & Heritage Centre
02.2015 - 12.2021
Guest Services Associate
Esplanade Arts & Heritage Centre
02.2012 - 12.2018
Store Administrator
Visions Electronics
05.2007 - 10.2010
Esthetician
Attitudes Hair & Body Spa
09.2004 - 05.2007
Esthetics Diploma - make-up artistry, waxing & spa services
Marvel College
High School Diploma -
Monsignor McCoy High School
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