Kinley Duba
Barrie,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Hospitality Lead or F&B Lead
Agema work
Barrie, ON
11.2021 - Current
- Coordinated special events such as conferences, banquets, weddings and other social gatherings.
- Lead the team to places(resort) for numerous events suck as weddings, concerts and cooperate events.
- Making sure everything is on point and nothing is being missed. Conducting pre-meetings with the team before events start.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained positive relationships with hotel guests by addressing their needs promptly and courteously.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Served as a liaison between hotel management and staff to ensure smooth operations within the department.
- Explained goals and expectations required of trainees.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Developed standard operating procedures for the hospitality staff to ensure compliance with safety regulations and quality standards.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on proper cleaning techniques, customer service skills and safety protocols.
- Provided customer service by greeting and assisting customers, responding to inquiries and resolving complaints.
- Resolved any issues or conflicts that may arise among staff members or between guests and staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance to junior staff members regarding best practices in customer service delivery.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Letting the team know their responsibilities throughout the event.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
Event Manager
Lekhar resort
Bhutan
01.2019 - 08.2021
Education
Diploma - Hospitality-hotel And Resort Operations
Georgian College of Applied Arts And Technology
Barrie, ON12-2023
Skills
- Critical Thinking
- Work Area Inspection
- Serving Expertise
- Opening and Closing Procedures
- Point of Sale POS Software
- Microsoft Excel
- Culinary Arts Background
- Staff Management
- Food Safety Understanding
- Team Collaboration
- High-Volume Dining
- Food and Beverage Service
- Waste Procedures Establishment
- Greeting and Seating Guests
- Work Station Assignments
- Preparation Oversight
- Worker Training
- Customer Service
- High end f&b service
- Work pressure tolerant
Timeline
Hospitality Lead or F&B Lead
Agema work
11.2021 - Current
Event Manager
Lekhar resort
01.2019 - 08.2021
Diploma - Hospitality-hotel And Resort Operations
Georgian College of Applied Arts And Technology
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