Summary
Overview
Work History
Education
Skills
References
Timeline
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JOSHUA WHITE

Conception Bay South,NL

Summary

Experienced Customer Support Professional with over two years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

DIRECTV Commercial Customer Care Professional

S&P Data
St. John's, NL
10.2021 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled 40 calls per day to address customer inquiries and concerns

Volunteer Coordinator

Special Olympics
Conception Bay South, NL
03.2019 - 01.2022
  • Currently coach Special Olympic athletes in preparation for competitive tournaments
  • Weekly group activities such as exercise; javelin throwing, soccer kickball, and sprints
  • Teamwork is crucial in this role, weekly team building exercises take place and focus on leadership and performance
  • Responsible for motivating athletes; de-escalate any situations, equipment management, and training.

DuoBank Customer Support Professional

S&P Data
St. John's, NL
11.2020 - 10.2021
  • Handle inbound calls from customers that have general inquires about their Walmart Rewards MasterCard
  • Complete changes to accounts that include; credit limit increases/decreases, updating of personal information, that includes; address, name, contact information, enrollment in protection products
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Custodian

GDI Integrated Facility Services
Conception Bay South, NL
10.2016 - 02.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Checked in and stocked inventory throughout facility.
  • Kept building spaces premises clean inside and outside.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Sales Associate

Dollarama
Paradise, NL
09.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Education

College Diploma - Computer Systems Technology

College of The North Atlantic
St. John's, NL
06.2020

Skills

  • Understanding Customer Needs
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Help Desk Support
  • Microsoft Windows and Office
  • Time Management

References

References are available upon request

Timeline

DIRECTV Commercial Customer Care Professional

S&P Data
10.2021 - Current

DuoBank Customer Support Professional

S&P Data
11.2020 - 10.2021

Sales Associate

Dollarama
09.2020 - 11.2020

Volunteer Coordinator

Special Olympics
03.2019 - 01.2022

Custodian

GDI Integrated Facility Services
10.2016 - 02.2021

College Diploma - Computer Systems Technology

College of The North Atlantic

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JOSHUA WHITE