ANDREW PULFER
Greater Sudbury,Ontario
Summary
Results-driven sales and customer service professional with a positive and upbeat attitude. Skilled in building strong connections with customers and exceeding quotas. Proactively increases revenue streams by maintaining open lines of communication with both established and potential clients. Actively prospecting for new business opportunities while capitalizing on emerging sales prospects. Thrives in fast-paced environments, effectively utilizing downtime to stay on top of demands. Maintains organized, clean, and safe work areas, paying diligent attention to important details. A dependable employee seeking an opportunity to expand skills and make a valuable contribution to company success. Recognized for being hardworking, ethical, and detail-oriented.
Overview
17
17
years of professional experience
Work History
Sales Associate/Customer Service
S&P Data
12.2021 - Current
- Adapted to changing priorities and unexpected situations with a calm demeanor
- Negotiate with customers to determine the best value package
- Demonstrated selling experience in a fast-paced, service-oriented retail setting
- Processed payments quickly to keep customer flow moving
- Contact customers to renew their value plans and reduce the cost of their plans.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Food and Beverage Server
Radisson Inn
05.2016 - 07.2020
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Met strict quality standards, continuously monitoring food handling and safety
- Improved team knowledge and abilities by training employees in proper procedures and standards
- Trained and developed staff of food and beverage workers
- Worked special events and collaborated with the Head Chef to provide the buffet for customers
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
Home Theatre Sales/Customer Service Agent
Best Buy
06.2014 - 05.2016
- Demonstrate knowledge of various televisions to match with customers needs
- Enhanced team performance with hands-on leadership style, monitoring current work and motivating positive changes
- Interact with customers and inquire as to customers needs and upsell other various electronic accessories
- Constant review over existing and new products to maintain expertise on the various models and technical specs of current and upcoming television technology.
- Met and exceeded sales targets in the Home Theatre department
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Sales/Customer Service Supervisor
Kognitive Marketing
03.2012 - 02.2014
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Moved among various Canadian Tire Stores in Northern Ontario to sell the Canadian Tire Options credit card
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Supervisor
Teletech
03.2009 - 01.2012
- Analyzed data to identify areas for improvement and implement strategies for increased revenue generation
- Coordinated break times for staff members while maintaining adequate floor coverage during peak hours
- Resolved conflicts between team members professionally, promoting a positive work atmosphere
- Trained new employees in company procedures, safety protocols, and customer service skills
- Took escalation calls and monitored call times within the call center
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Technical Support Representative
ROGERS
10.2007 - 01.2009
- Helped managers run smooth operations by independently handling day-to-day requirements
- Provided technical support and consultation to customers by utilizing all tools and knowledge in my toolkit.
- Processed returns when phones could not be fixed.
- Conducted training courses to prepare agents to handle cell phone tech calls in the Call Center to assist managers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
Education
MBA - Business Administration
Laurentian University
Greater Sudbury, ON06.2024
Bachelor of Arts - Law and Justice
Laurentian University
Greater Sudbury, ON06.2020
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, ON10.2019
Diploma - Personal Support Worker
Sault College
Sault Ste. Marie, ON10.2005
High School Diploma -
Elliot Lake Secondary School
Elliot Lake, ON06.2001
Skills
- Client Account Management
- Upselling
- Customer Needs Assessment
- Contract Preparation
- Product Sales
- Order Processing
- Payment Processing
- Sales Development
- Money Handling
- Goal-Oriented
- Positive and professional
- Service-oriented
Languages
English
Full Professional
Interests
Very interested in reading books, animals, photography, sports and history Also an avid gamer and enjoy playing the electric guitar
Timeline
Sales Associate/Customer Service
S&P Data
12.2021 - Current
Food and Beverage Server
Radisson Inn
05.2016 - 07.2020
Home Theatre Sales/Customer Service Agent
Best Buy
06.2014 - 05.2016
Sales/Customer Service Supervisor
Kognitive Marketing
03.2012 - 02.2014
Supervisor
Teletech
03.2009 - 01.2012
Technical Support Representative
ROGERS
10.2007 - 01.2009
MBA - Business Administration
Laurentian University
Bachelor of Arts - Law and Justice
Laurentian University
Bachelor of Arts - Psychology
Laurentian University
Diploma - Personal Support Worker
Sault College
High School Diploma -
Elliot Lake Secondary School
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