Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Joshua Whitbread

Flin Flon,MB

Summary

Proven leader with a track record of enhancing customer satisfaction and strengthening client relationships at RBC Royal Bank. Skilled in branch operations management and staff training, I excel in driving revenue growth and improving service quality. Demonstrated success in team supervision and effective time management, achieving significant operational efficiencies and safety standards in high-pressure environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

RBC Royal Bank
02.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Underground Equipment Operator

Legend Mining
09.2019 - 05.2022
  • Increased underground equipment safety by conducting regular inspections and maintenance procedures.
  • Conducted detailed post-project evaluations to identify opportunities for improvement in future endeavors related to underground mining operations.
  • Supported environmental compliance initiatives through proper waste disposal methods and adherence to industry regulations.
  • Operated heavy machinery, resulting in timely completion of tunneling projects.
  • Ensured optimal functioning of equipment through thorough pre-operation checks and routine maintenance activities.
  • Reduced workplace accidents by implementing safety protocols and providing ongoing training sessions for staff members.

Underground Equipment Operator

Cementation
10.2016 - 09.2019
  • Loaded, set and detonated explosives to produce desired blasting patterns.
  • Operated hydraulic or electric shovels to pick up loose rock.
  • Used loading machine to transfer ore onto vehicles for removal.
  • Onboarded new employees by instructing in use of equipment, as well as company policies and procedures, to enhance performance.
  • Distributed loads evenly to reduce safety risks.
  • Checked equipment regularly for upkeep needs or signs of malfunction.

Underground Diamond Driller

Major Drilling
02.2011 - 10.2016
  • Achieved accurate core samples by maintaining precise drilling angles and depths for geotechnical analysis.
  • Managed drilling equipment inventory effectively, ensuring adequate supplies were available for projects while minimizing unnecessary expenses.
  • Increased safety standards by conducting thorough risk assessments and implementing appropriate control measures for each drilling project.
  • Contributed to cost savings by optimizing drilling processes, minimizing waste, and utilizing materials effectively.
  • Implemented effective training programs for new crew members, ensuring they were equipped with the necessary skills to perform their duties safely and efficiently.
  • Conducted rigorous quality control inspections on all drill sites to maintain compliance with regulatory requirements and company standards.
  • Consistently met project deadlines by efficiently managing time and resources during underground diamond drilling operations.

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Team Supervision
  • Relationship Management
  • Strong team-builder
  • Staff Supervision
  • Staff Training

Certification

Accredited Mutual Funds Licensed Representative

11 Years of Underground Experience



Timeline

Branch Manager

RBC Royal Bank
02.2023 - Current

Underground Equipment Operator

Legend Mining
09.2019 - 05.2022

Underground Equipment Operator

Cementation
10.2016 - 09.2019

Underground Diamond Driller

Major Drilling
02.2011 - 10.2016

Similar Profiles

CREATE PROFILE
Joshua Whitbread