Joshua Warwick
Vancouver,Canada
Summary
I am a performance-driven Assistant Store Manager with well over 10 years of experience in retail leadership, customer engagement, and operational excellence. Skilled in developing high-performing teams, improving processes, and driving consistent sales results. Recognized for my knowledge retention, empathy, and problem-solving skills. I am seeking out a management role where I can leverage my leadership capabilities, and customer service excellence to make impactful contributions to the store's overall performance.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
West Coast Kids
Vancouver, Canada
05.2021 - Current
- Fostered a positive team environment through effective communication and leadership skills.
- Checked in consistently on our store's monthly sales and performance reports to help better improve our store operations and sales strategy.
- Helped to develop and build the company's loss prevention program, improving our team's overall operational performance.
- Led a team of 10+ employees; scheduled shifts, assigned tasks, and enforced store policies.
- Monitored sales activities on our sales floor to ensure that customers receive satisfactory service and quality goods.
- Established strong relationships with brand representatives and helped facilitate product launches in store.
- Delivered exceptional service recognized in public reviews.
Store Manager
The Patch Clothing Ltd
Victoria, Canada
11.2017 - 09.2020
- Led store operations including scheduling, training, inventory, and cash handling.
- Improved team performance through evaluations, and consistent goal-setting.
- Oversaw storewide merchandising standards to maintain operational excellence and drive sales.
- Monitored inventory levels and placed new orders with owner to help ensure our store's merchandise supply well-stocked.
- Helped build and develop the store's brand identity through social media to help drive in-store traffic.
Customer Service Coordinator
Winners
Victoria, Canada
07.2015 - 05.2017
Caregiver
Lisa and Brenda Edwards Foundation
Victoria, Canada
05.2012 - 08.2015
Education
Diploma - Community, Family And Child Studies
Camosun College
Victoria, British Columbia, Bc 09.2011 - 06.2013
High School Diploma -
South Burnaby Secondary
01.2010
Skills
- Team Leadership
- Effective communication
- Product Knowledge Retention
- Customer Service Excellence
- Coaching
- Sales Performance
- Goal Setting
- Loss Prevention
- Conflict Resolution
- Policy Enforcement
- Staff Recruitment
- Staff Retention
- Visual merchandising
References
Available upon request
Languages
American Sign Language, Advanced (C1)
Timeline
Assistant Store Manager
West Coast Kids
05.2021 - Current
Store Manager
The Patch Clothing Ltd
11.2017 - 09.2020
Customer Service Coordinator
Winners
07.2015 - 05.2017
Caregiver
Lisa and Brenda Edwards Foundation
05.2012 - 08.2015
Diploma - Community, Family And Child Studies
Camosun College
09.2011 - 06.2013
High School Diploma -
South Burnaby Secondary