Joshua Thompson
Niagara Falls,ON
Summary
Versatile and results-oriented, proven track record in operations management and customer satisfaction, honed across roles at Metro Ontario Inc. and Best Western PLUS Cairn Croft Hotel. Experienced in staff training and development, coupled with adaptability, has consistently enhanced team performance and service delivery, fostering a positive and collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Grocery Department Manager
Metro Ontario Inc.
07.2023 - Current
- Managed supplier relationships effectively, negotiating favorable terms on contracts for the procurement of products in various categories.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
Manager
Best Western PLUS Cairn Croft Hotel
10.2008 - 08.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Applebee's Neighborhood Grill & Bar
Assistant Manager
Ruby Tuesday Restaurant
Education
I.T Professional
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON01-2004
Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01-2001
Skills
- Adaptability and flexibility
- Operations management
- Staff training and development
- Customer service and satisfaction
- Teamwork and collaboration
- Positive attitude
Timeline
Grocery Department Manager
Metro Ontario Inc.
07.2023 - Current
Manager
Best Western PLUS Cairn Croft Hotel
10.2008 - 08.2022
Assistant Manager
Applebee's Neighborhood Grill & Bar
Assistant Manager
Ruby Tuesday Restaurant
I.T Professional
Conestoga College Institute of Technology And Advanced Learning
Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
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