Joshua Stanley
Englehart
Summary
I have worked at Bell/ Northern Tel since I graduated from high school. The skills that come with this type of career are. You have to be able to work with others on damages or large projects, But also be able to work by yourself on troubles and general maintenance. You have to be able to take a leadership role in call outs organizing the locates, calling out contractors and being the face of the company with the police and bystanders. Then sometimes you have to take a back seat when a more senior co-worker is with you, who knows more about a specific type of job or application. I also know the geography and roads of the North East Region, i have driven all the highways and back roads from Latchford to Timmins and every where in-between.
Overview
15
15
years of professional experience
Work History
Cable Repair Technician/Fiber Optic Splicer
Northerntel LP.
06.2012 - Current
- Provided exceptional customer service, addressing concerns and answering questions about cable systems.
- Streamlined repair processes, implementing time-saving techniques and tools for faster service delivery.
- Performed thorough testing after each repair job, ensuring proper functionality before returning systems to clients.
- Improved customer satisfaction by efficiently diagnosing and repairing cable issues in a timely manner.
- Ensured safety compliance by adhering to industry regulations and company guidelines during all repair tasks.
- Troubleshot complex issues using advanced diagnostic tools, leading to faster resolution times and improved client satisfaction.
- Maintained accurate records of completed repairs, contributing to better inventory management and resource allocation.
- Reduced downtime for clients by promptly identifying and resolving cable malfunctions.
- Increased team productivity by collaborating with colleagues to address complex cable repair challenges.
- Assisted in the development of training materials for new hires, improving overall team competency in cable repair services.
- Managed work orders efficiently, prioritizing urgent requests while maintaining high-quality standards for all tasks completed.
- Trained new technicians on company procedures and best practices, fostering a consistent approach to cable repairs across the team.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Developed and implemented plans for installation of new networks and cabling systems.
- Worked at heights of up to 40 feet and frequently lifted up to 100 pounds.
Cable Repair Technician
Bell
03.2010 - 07.2012
- Trained new technicians on company procedures and best practices, fostering a consistent approach to cable repairs across the team.
- Streamlined repair processes, implementing time-saving techniques and tools for faster service delivery.
- Reduced downtime for clients by promptly identifying and resolving cable malfunctions.
- Collaborated with other departments to ensure seamless communication regarding system updates or potential disruptions.
- Ensured safety compliance by adhering to industry regulations and company guidelines during all repair tasks.
- Managed work orders efficiently, prioritizing urgent requests while maintaining high-quality standards for all tasks completed.
- Troubleshot complex issues using advanced diagnostic tools, leading to faster resolution times and improved client satisfaction.
Education
High School Diploma -
Owen Sound Collegiate And Vocational Institute
Owen Sound, ON06-2008
Skills
- Emergency repairs
- Schematic interpretation
- Cable preparation
- Preventative maintenance
- Fault isolation
- Telecommunications troubleshooting
- Color code knowledge
- Cable installation
- Customer service
- Operating machines
- Hand tool proficiency
- Troubleshooting skills
- Maintaining safety
- Electrical troubleshooting
- Work order management
- Customer relations
- Emergency management
- Preventive maintenance planning
- Maintaining inventory
- Vehicle maintenance
- Controlling inventory
- Lifting up to 100 pounds
- Problem-solving
Languages
English
Native or Bilingual
Interests
I like to rebuild motorcycles and ride them in the summer I Like to Garden hanging with my friends at the lake in the summer I run a D&D group of long time friends from where I grew up
Timeline
Cable Repair Technician/Fiber Optic Splicer
Northerntel LP.
06.2012 - Current
Cable Repair Technician
Bell
03.2010 - 07.2012
High School Diploma -
Owen Sound Collegiate And Vocational Institute
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