JOSHUA PERALES
Fresno
Summary
As an employee, success and proficiency are a priority. My results are driven with exceptional customer service, communication, and the willingness to learn and grow at any given opportunity. My years of experience in retail and in the restaurant industry have helped me become adept at multitasking. I am capable of working alone or with a team. I focus on working to enhance guest satisfaction, improve sales through effective communication, upholding product and company knowledge and procedures, and in keeping a strong, focused work ethic at all times. One obstacle is merely another step towards success.
Overview
5
5
years of professional experience
Work History
Server/To-Go/ Bartender/ Service Professional
Olive Garden - Darden Restaurants
Fresno, CA
05.2021 - Current
- Follow safety, sanitation, and food handling guidelines.
- Listen to guest's needs and respond promptly for personalized service.
- Communicate with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
- Utilize bartending tools and equipment effectively to create visually appealing drinks.
- Conduct routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts.
- Process credit card transactions, gift cards, and cash payments.
- Train new employees in company policies, guest service standards, and correct procedures.
Sales Associate/Front End Cashier
TJ Maxx, TJX Companies
11.2020 - 07.2023
- Maintained, cleaned, and organized sales floor for optimal shopping experience.
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
- Acquired extensive knowledge of products and services offered at store.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- Created eye-catching merchandise displays to attract customer attention.
Education
Fresno City College
Fresno, CAGED Diploma -
Central High School
Fresno, CASome College (No Degree) -
Sacramento State University
Sacramento, CASkills
- Responsible Beverage Service Certified (4 Years)
- Certified Food Handler (4 Years)
- 5 Years of Experience with Cash/ Credit/ Check Handling and Transactions
- 5 Years of Customer service Experience
- Knowledge in various types of Point-of-sale systems and cash operating procedures
- Experience with Group & Individual Instruction/training
References
Brent Foster (+1 (559) 275-1034)
Jessica Kammerer (+1 (559) 275-1034)
Timeline
Server/To-Go/ Bartender/ Service Professional
Olive Garden - Darden Restaurants
05.2021 - Current
Sales Associate/Front End Cashier
TJ Maxx, TJX Companies
11.2020 - 07.2023
Fresno City College
GED Diploma -
Central High School
Some College (No Degree) -
Sacramento State University