JOSH PERALES
Fresno
Summary
As an employee, success and proficiency are a priority. My results are driven with exceptional customer service/communication and the willingness to learn and grow at any given opportunity. My years of experience in retail and the restaurant industry have helped me become adept at multitasking. I am capable of working alone or with a team. I am committed to enhancing guest satisfaction, improving sales through effective communication, upholding product knowledge, and keeping a strong, focused work ethic.
Overview
5
5
years of professional experience
Work History
Server / To-Go Specialist/ Bartender/ Certified Trainer
Olive Garden
05.2021 - Current
- Followed safety, sanitization and food handling guidelines.
- Listened to guest needs and responded promptly for personalized service.
- Communicated with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
- Utilized bartending tools and equipment effectively to create visually appealing drinks.
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts.
- Processed credit card transactions, gift cards, and cash payments.
- Trained new servers in company policies, guest service standards, and correct practices.
Sales Associate/ Cashier/ Jewelry Specialist
Tj Maxx
11.2020 - 07.2023
- Maintained clean and organized sales floor for optimal shopping experience.
- Attended regular staff meetings to discuss sales strategies, goals, and performance updates.
- Acquired extensive knowledge of products and services offered at store.
- Communicated effectively with supervisors regarding daily tasks and priorities.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.
- Created eye-catching merchandise displays to attract customer attention.
Education
Bachelor's Degree - Theater Arts
Sacramento State University
Sacramento, CA05.2026
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Fresno City College
Fresno, CA05.2023
GED Diploma -
Central High School
Fresno, CA06.2020
Skills
- Certified Responsible Beverage Service (4 Years)
- Certified Food Handler (4 Years)
- 5 Years of Experience with Cash/ Credit/ Check Handling and Transactions
- 5 Years of Customer service Experience
- Knowledge in various types of Point-of-sale systems
- Experience with Group & Individual Instruction/training
Timeline
Server / To-Go Specialist/ Bartender/ Certified Trainer
Olive Garden
05.2021 - Current
Sales Associate/ Cashier/ Jewelry Specialist
Tj Maxx
11.2020 - 07.2023
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Fresno City College
Bachelor's Degree - Theater Arts
Sacramento State University
GED Diploma -
Central High School
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