Joshua Peck
Santa Rosa
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Server
Harvest Inn
Saint Helena, CA
06.2025 - Current
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently while maintaining high standards of service quality.
- Developed and maintained strong relationships with regular patrons, fostering a loyal customer base.
Restaurant Server
Montis Rotisserie
Santa Rosa, CA
06.2024 - Current
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty levels.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server
Augie's French
Santa Rosa, CA
11.2024 - Current
- Trained new servers on menu offerings and service protocols to enhance team performance.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Event Staff
Stacey Goods Farm and Events
Healdsburg, CA
09.2019 - 07.2025
- Setup and takedown for events
- Food and beverage service
- Ushering guests to the right locations
- Assisting the Wedding Planner's with any important side tasks
- Attention to detail
- 12hr days
Server
Bohemian Club
Monte Rio, CA
06.2012 - 07.2024
- Summer position, 1 week in June and 3 weeks in July. 9+ years from 2012-present
- Up to 2300 covers in a 3 hour meal period
- "Fine dining in the redwoods"
- 1 of 12 selected out of 150+ servers to work lunch shifts (faster paced, more attention to detail)
- POS system, 150-200 covers in a 2hr meal period
- Anticipating the needs of the members and guests
- 1 of 7 selected out of 100+ servers to work an exclusive off site dinner
- Perfect customer service and attention to detail in a quick paced environment
- Trained new employees if managers were too busy
- Assisted managers with minor tasks throughout the day
- Wine service
- California Food Handlers Card
Retail Floor Manager
The Sweet Spot
Santa Rosa, CA
05.2022 - 07.2022
- Greet and provide guests with outstanding customer service
- 1 on 1 consultations with customers
- Inventory counts/adjustment
- Accept deliveries from distributors/vendors (COD, METRC Manifest/Invoice paperwork, etc)
- 1 on 1 with vendors/sales reps
- Accept Manifests/Orders via METRC/Treez
- Sticker, organize, and roll out physical stock
- Train staff on product knowledge/compliance
- Delivery driver as needed
Retail Supervisor
BPN-RPC Staffing and SPARC
Santa Rosa, CA
12.2019 - 06.2020
- Worked with 1-3 other supervisors per day to organize and run a team of about 20
- Created and regulated break schedules
- Assisted the team in sales as well as preparation of product
- Communicated effectively with staff members to ensure consistency in work
- Organized projects for staff to complete when customer foot traffic was slow
- Covered any position when needed (sales, delivery driving, dispatcher, reception, etc.)
- Superb cash handling skills
- Basic/intermediate Excel, word, computer use
- Finalized cash/atm deposit at the end of the night for daily totals (finance)
- Dealt with "difficult" customers and had the ability to reverse any negative situations/reactions with professionalism and kindness
Amazon Delivery Driver
RonKar Deliveries LLC
American Canyon, CA
08.2022 - 06.2024
- Load and Organize packages in a delivery vehicle
- Consistently exceeds Amazon's ideal number of stops per hour
- Extreme attention to detail
- Staying calm in extremely stressful situations
- Drive and deliver packages across Marin County
- Consistently one of the quickest/most efficient/safest drivers
- No accidents or damages
- Flexibility to help out where needed after completing the route for the day
Shift Leader
Boathouse Sushi Inc
Rohnert Park, CA
11.2017 - 05.2018
- Ran shifts with 4-6 FOH employees and 3-5 BOH employees
- Checked and regulated temperatures for fridge and freezers to ensure food safety
- Kept logs and wrote emails that correlated with staff issues such as attendance
- Finalized end of the night deposits/closed store
Server
Carlton Senior Living
San Jose, CA
12.2016 - 05.2017
- Greeted/assisted residents and families into the dining room
- Attention to detail, anticipating the residents needs
- Polishing silverware, folding napkins, cleaning FOH during downtimes
- California Food Handlers Card
Package Handler
United Partial Service (UPS)
Petaluma, CA
07.2020 - 02.2022
- Loading 200-400 packages on 2-3 trucks a day
- Extreme attention to detail
- Fast paced environment
- Awareness of workspace conditions and appearances
- Working with supervisors to create the most efficient loads
- Mental clarity
Member Consultant
BPN-RPC Staffing and SPARC
Santa Rosa, CA
05.2018 - 12.2018
- Completed 1 on 1 consultations with members to ensure proper products were purchased/utilized
- Counted and stickers all products to keep consistent inventory
- Answered phones and questions (Reception work)
- Prepared/helped members place online orders
- Sanitized/kept work stations neat and orderly
- Asked to work a few "out of store" marketing events due to excellent customer service
- Superb cash handling/ customer service skills
Cashier
Boathouse Sushi Inc
Rohnert Park, CA
05.2017 - 11.2017
- Served food to customers
- Cleaned and sanitized food tray areas frequently
- Changed out sanitizing buckets every 4hrs to ensure proper pH levels
- Regularly completed drops of cash when registers filled up
- Prepared/cooked some menu items
- Restocked perishable/non perishable
- Superb cash handling/customer service skills
- California Food Handlers Card
Director of First Impressions
Carlton Senior Living
San Jose, CA
12.2016 - 05.2017
- Greet residents and families with a big smile and superb customer service
- Answered/ transferred phone calls to sales reps
- Assisted in directing residents/families around the building
- Cleaned up/organized public areas indoor and outdoor
- Spoke with residents about daily events
Camp Assistant/Head Baker
San Francisco Recreation and Parks
San Francisco, CA
05.2016 - 08.2016
- Weekly summer camp out in Yosemite for all ages
- FOH food serving as well as BOH dishwashing, food prep, and cleaning
- Clean and Sanitized cabins when campers left for the week
- Hosted and participated in camper/staff events such as sport tournaments and talent shows
- Promoted to head Baker about a month or so in
- Baked pastries, cakes, breads, etc for 500-600 people
Instacart Shopper
Instacart Shoppers
Santa Rosa, CA
07.2020 - Current
- Organize, shop, and deliver customer orders
- Extreme attention to detail
- Fast paced environment, prompt and accurate deliveries
- Clear communication to accommodate customer's needs
- Follow detailed instructions to ensure customer satisfaction
- Expert customer service skills
- Friendly, professional, personable
- Superb organizational skills (mentally as well as with the physical products)
- Mental clarity, remarkable at regulating stress levels
- Drive and deliver order safely and efficiently
- 5 star ratings and reviews reflecting level of service
Retail Sales Associate
Ashley Furniture Industries
Rohnert Park, CA
02.2022 - 04.2022
- Greet guests with superb customer service
- Learn in depth product knowledge to help sell the products at hand
- Mental clarity
- Quick thinking/math skills
- Close sales
Education
High school diploma -
Santa Rosa High School
Santa Rosa, CA05.2014
Skills
- Customer satisfaction
- Organization
- Exceptional communication
- POS system operation
- Allergy awareness
- High volume dining
- Safe food handling
- Tableside service
- Order accuracy
- Detail-oriented
Certification
food handler certificate
Timeline
Restaurant Server
Harvest Inn
06.2025 - Current
Restaurant Server
Augie's French
11.2024 - Current
Restaurant Server
Montis Rotisserie
06.2024 - Current
Amazon Delivery Driver
RonKar Deliveries LLC
08.2022 - 06.2024
Retail Floor Manager
The Sweet Spot
05.2022 - 07.2022
Retail Sales Associate
Ashley Furniture Industries
02.2022 - 04.2022
Package Handler
United Partial Service (UPS)
07.2020 - 02.2022
Instacart Shopper
Instacart Shoppers
07.2020 - Current
Retail Supervisor
BPN-RPC Staffing and SPARC
12.2019 - 06.2020
Event Staff
Stacey Goods Farm and Events
09.2019 - 07.2025
Member Consultant
BPN-RPC Staffing and SPARC
05.2018 - 12.2018
Shift Leader
Boathouse Sushi Inc
11.2017 - 05.2018
Cashier
Boathouse Sushi Inc
05.2017 - 11.2017
Server
Carlton Senior Living
12.2016 - 05.2017
Director of First Impressions
Carlton Senior Living
12.2016 - 05.2017
Camp Assistant/Head Baker
San Francisco Recreation and Parks
05.2016 - 08.2016
Server
Bohemian Club
06.2012 - 07.2024
High school diploma -
Santa Rosa High School