Josh Otero
Newmarket,Ontario
Summary
Enthusiastic and dedicated professional offering strong leadership, customer service, and problem-solving skills. Seeking a part-time position at a golf course where I can apply my skills in customer service, team coordination, and operational management while contributing to a positive and welcoming atmosphere for guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonald's
Newmarket, Ontario
02.2023 - Current
- Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised teams' work to maintain consistent quality and performance levels.
- Delegated work to staff, setting priorities and goals.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
Occasional Water Technician
WINMAR Restoration Specialists
Newmarket, Ontario
09.2021 - 09.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted with cleanup and tear-out during water/fire emergencies
Education
High School Diploma -
Sir William Mulock Secondary School
Newmarket, Ontario06-2025
Elementary School Diploma -
Clearmeadow Public School
Newmarket, Ontario06-2021
Skills
- Operational efficiency
- Staff supervision
- Industry awareness
- Team motivation
- Delegation
- Employee engagement
Accomplishments
- Grade 8 Valedictorian
- Grade 9 Honour Roll
- Grade 10 Honour Roll
- Grade 11 Honour Roll
- Rep Soccer Team Captain
Certification
- Food Handler Certification
- Standard First Aid (CPR-A)
References
References available upon request.
Timeline
Swing Manager
McDonald's
02.2023 - Current
Occasional Water Technician
WINMAR Restoration Specialists
09.2021 - 09.2022
High School Diploma -
Sir William Mulock Secondary School
Elementary School Diploma -
Clearmeadow Public School
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