Joshua Norris
Concord,CA
Summary
Dynamic Program Services Coordinator and Peer Support Specialist with extensive experience in managing and enhancing program services. Expertise in mental health advocacy and peer support, with a proven track record of fostering trusting relationships and facilitating transformative group and individual sessions. Recognized for strong teamwork, adaptability, and a steadfast commitment to achieving positive outcomes. Proficient in active listening and conflict resolution, ensuring a supportive environment that empowers individuals to thrive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Services Coordinator
Peer Connections
06.2025 - Current
- Designed program implementation and maintenance plan.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Conducted outreach activities to engage local stakeholders in programs.
- Established and maintained relationships with key stakeholders.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to staff members.
- Coordinated program logistics to enhance service delivery and client engagement
Care Giver
IHSS In Home Support Services
01.2018 - Current
- Assisted with personal hygiene tasks, including bathing, dressing, and grooming
- Prepared nutritious meals and snacks based on individual dietary needs and preferences
- Administered medication and documented any changes in health or behavior
- Engaged client in stimulating activities and exercises to promote physical and mental well-being
- Assisted with mobility and transfers, utilizing proper techniques and equipment to ensure safety.
- Monitored and recorded vital signs, maintained accurate documentation of activities and observations.
- Implemented therapeutic activities and exercises to improve patient's physical and cognitive abilities, enhancing their overall wellbeing
- Provided compassionate care to individuals with diverse needs, ensuring comfort and well-being.
- Assisted clients with daily living activities, enhancing quality of life through personalized support.
Peer Support Specialist
Peer Connections
06.2024 - 06.2025
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Provided education on mental health topics and resources to clients.
- Facilitated peer support sessions to enhance coping strategies and promote mental wellness.
- Developed individualized recovery plans in collaboration with clients to address unique challenges.
Shift Lead
Walgreens
11.2023 - 03.2025
- Oversaw daily operations and managed a team of 10 employees as a Shift Lead in a fast-paced retail environment
- Maintained inventory accuracy through regular stock checks and collaborated with management to order supplies in a timely manner
- Handled customer complaints and resolved issues promptly, resulting in a 20% improvement in customer satisfaction ratings
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated excellent problem-solving skills to effectively resolve customer issues and provide appropriate solutions
- Trained and mentored team members on customer service best practices and operational efficiency.
- Supervised daily operations, ensuring compliance with company policies and procedures.
Education
Certificate - Certified Peer Support Specialist
FUTURO Health
09-2025
Certificate - Peer Specialist
Contra Costa College
San Pablo, CA07-2024
High School Diploma -
Summit High School
Concord, CA06-2002
Bachelor of Science - Human Services
Walden University
Minneapolis, MN03-2026
Skills
- Strategic planning
- Proactive mindset
- Project management
- Project coordination
- Resource management
- Vendor management
- Referral coordination
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Mental health advocacy
- Wellness recovery action plan
Certification
- Certified Peer Specialist
Timeline
Program Services Coordinator
Peer Connections
06.2025 - Current
Peer Support Specialist
Peer Connections
06.2024 - 06.2025
Shift Lead
Walgreens
11.2023 - 03.2025
Care Giver
IHSS In Home Support Services
01.2018 - Current
Certificate - Certified Peer Support Specialist
FUTURO Health
Certificate - Peer Specialist
Contra Costa College
High School Diploma -
Summit High School
Bachelor of Science - Human Services
Walden University
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