Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SIDHANT DATTA

Concord,ON

Summary

Dynamic customer service professional with over 9 years of experience dedicated to enhancing client satisfaction and driving business growth. Proven ability to maintain existing customer relationships while attracting new clients through strategic engagement and support. Skilled in training and mentoring new staff to deliver exceptional customer experiences that align with organizational goals. Eager to contribute expertise as a Customer Support Associate, fostering positive interactions and ensuring effective resolution of customer needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Asset Protection Associate

Walmart
10.2024 - 07.2025
  • Ensure store security by making daily patrols of the facility, validating doors and showcases are secure and functioning properly.
  • Make external arrests when necessary.
  • Investigate instances of financial and physical shrink and communicate findings to Store Leadership and in cases of an internal case matter communication to the Market Loss Prevention Manager first.
  • Support store evacuation procedures in case of fire or other emergency.
  • Participate in store task team responsibilities as required.
  • Conduct/Support investigations as assigned including, but not limited to, instances of internal theft and/or dishonesty, matters relating to external organized retail crime, and cases as assigned through Walmart Canada Global Ethics, in a timely and thorough manner and in accordance with Walmart Canada policies.
  • Required to communicate information from different sources and effectively clarify issues for others, often presenting different perspectives.
  • Other responsibilities may be added to this position as the needs and requirements of the Company increase.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
  • Checked CCTV for evidence of shoplifting.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Enhanced customer trust by promptly addressing their concerns related to security and safety.
  • Improved asset recovery rates with meticulous documentation and tracking of inventory discrepancies.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Conducted thorough investigations into reported incidents, compiling evidence for actionable insights.
  • Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Advised on layout of high-value items to minimize risk of theft, leading to noticeable reduction in losses.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.

Customer Service Supervisor

Mary Brown’s
03.2023 - 08.2024
  • Conducting the client relationship management to know about customer experience.
  • Streamlining efforts according to the data collected through CRM to perform more revenue generating activities by increasing restaurant sales and overall customer experience.
  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Maximize customer satisfaction.
  • Respond efficiently and accurately to customer requirements.
  • Regularly review product quality.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity along with positive customer experience.
  • Manage restaurant’s good image and suggest ways to improve it.
  • Control operational costs and identify measures to cut waste.
  • Create detailed reports on weekly, monthly and annual revenues, expenses and customer preferences with feedback.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurant operations.
  • Accelerating steps to gain employer targets by identifying and completing every sales opportunity.
  • Attracting clients through saving on time and commuting expenditure by sharing technology knowledge to the organization application and website to book the required items personally by using smartphone, laptop, and tablet.
  • Participate in the workplace internal training programs to fuel up professional growth.
  • Ensuring nature favorable job duties and leading the team towards minimize the use of paper in office by promoting paperless service among customers.
  • Completed bi-weekly payroll for 900 employees.

Customer Service Lead

Tim Hortons
07.2021 - 02.2023
  • Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations.
  • Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
  • Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
  • Monitor inventory levels and order supplies as needed to ensure adequate stock levels.
  • Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
  • Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
  • Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
  • Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
  • Assist with the recruitment and hiring of new restaurant staff as needed.
  • Positive operations to gain maximum client base in the market by identifying and completing every sales opportunity through promotions, discounts, complimentary eatables and utmost hygiene in the working hours.
  • Assisting clients by sharing technology knowledge to organize application and website to book the required items personally by using smartphone, laptop, and tablet.
  • Participate in the workplace internal training programs to fuel up professional growth.
  • Ensuring environment friendly job duties and leading the team towards minimize the use of paper in office by promoting paperless service among customers.

Customer Service

Popeyes
09.2019 - 06.2021
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and digital business.
  • Resolving customer’s concerns to support their needs while following company’s policies.
  • Arranged paper and electronic payment records to maintain well-organized file systems and recordkeeping compliance.
  • Generating surplus restaurant’s turnover by identifying and completing every sales opportunity.
  • Educating clients by sharing technology knowledge of organization application and website to book the required items personally by using smartphone, laptop, and tablet.
  • Participate in the workplace internal training programs to increase professional growth.
  • Ensuring environment friendly job duties and leading the team towards minimize the use of paper bags in packing, delivery and take out orders.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Dedicated detail oriented operational improvement to increase awareness for careful and courteous customer support.
  • Initiative to participate in group discussion of planning regularly.
  • Stay connected to the goal and streamlining customer help as the primary asset.
  • Assigning the tasks to the team with a time frame to prosper in time management.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 99%.

Client Relationship Manager

ASWM Pvt. Ltd., Punjab, India
06.2012 - 03.2019
  • Build strong customer relationship and deliver excellent customer service.
  • Uncover and solve customers' needs.
  • Explain complicated concepts simply.
  • Demonstrate success in a target-based performance environment.
  • Contribute positively to a team-oriented work environment.
  • Demonstrate an eagerness to learn and determination succeed.
  • Accelerating steps to gain corporate targets by identifying and completing every sales opportunity.
  • Assisting clients by sharing technology knowledge to the organization application and website to book the required items personally by using smartphone, laptop, and tablet.
  • Participate in the workplace internal training programs to fuel up professional growth.
  • Ensuring environment friendly job duties and leading the team towards minimize the use of paper in office by promoting paperless service among customers.
  • Banking solutions for customer with easy credit approval to buy more products.
  • Recordkeeping of the consumer feedback, business process outcomes on office desktop in MS word.
  • Using PowerPoint presentations to display new product launch and consumer information in the business premises.
  • Maintain financial transactions bills of paying using MS Office suite.
  • Obey the work ethics rules to create and maintain positive and attractive office atmosphere.
  • Keep written records of every communication using notepad or pen and paper for future references.
  • Securely deposit cash collected in the completed sales and other job duties in corporate banks.
  • Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 20% increase in sales.
  • Directed 100 person team of customer service personnel while helping front-line team members work effectively with over 5000 daily customers.

Education

Post Graduate Certificate - Business Administration

Algoma University
Brampton
01.2019

Bachelor’s - Commerce (Professional)

D.A.V College, Guru Nanak Dev University
Amritsar
01.2012

Skills

  • Active listening to customer questions
  • Ability to adapt with different customers and problems at work
  • Decision-making
  • Effective and timely communication
  • Team player
  • Ensuring code of conduct
  • Operational excellence with necessary alterations in Business processes
  • Counterbalance and Walkie forklift license
  • Inventory management
  • CCTV monitoring
  • Detail-oriented
  • Physical security measures
  • Customer support
  • Inventory control
  • Report writing skills
  • Risk management
  • Incident reporting
  • Report writing
  • Compliance monitoring
  • Emergency response planning
  • Team Training
  • Policy enforcement
  • Surveillance techniques
  • Process implementation
  • Loss prevention
  • Trend analysis
  • Access control management
  • Budgeting and financial management
  • Loss prevention strategies
  • Shoplifter apprehension
  • Loss prevention background
  • Integrity and trustworthiness
  • Front-end monitoring
  • Credit card & check fraud
  • CCTV tracking
  • Property damage investigation
  • Securities safekeeping
  • Loss prevention experience
  • Department patrols
  • Audit conduction
  • Physical detention of suspects
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Attention to detail
  • Team leadership
  • Adaptability and flexibility
  • Evidence preservation
  • Time management abilities
  • Decision-making
  • Safety protocols
  • Effective communication
  • Active listening
  • Critical thinking
  • Problem-solving aptitude
  • Reliability
  • Strategic planning
  • Professionalism
  • Relationship building

Certification

  • Security guard license
  • CPR Type- C
  • Forklift counter-balance

Timeline

Asset Protection Associate

Walmart
10.2024 - 07.2025

Customer Service Supervisor

Mary Brown’s
03.2023 - 08.2024

Customer Service Lead

Tim Hortons
07.2021 - 02.2023

Customer Service

Popeyes
09.2019 - 06.2021

Client Relationship Manager

ASWM Pvt. Ltd., Punjab, India
06.2012 - 03.2019

Post Graduate Certificate - Business Administration

Algoma University

Bachelor’s - Commerce (Professional)

D.A.V College, Guru Nanak Dev University

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SIDHANT DATTA