Joshua Newns
Burlington,Ontario
Summary
Well rounded adventure guide who engages with clients to help ensure success in their endeavors. Proven track record of building client relationships. Committed to delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Floor Staff/Sales Consultant
SAIL Plein Air
11.2017 - Current
- Used relative experience and training to evaluate customer purchase requirements and recommended best-fit company offerings, and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Wilderness Guide/Hiker
Myself
02.2017 - 02.2019
- Responsible for managing, training, and guiding groups of up to 8 people in wilderness and backcountry environments
- Utilized effective communication and problem-solving skills to quickly resolve client issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Responsible for risk management and first aid.
Floor Staff/Sales
MEC
05.2016 - 07.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Machine Operator/Technicians Assistant
Adventech Manufacturing
01.2014 - 07.2016
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Repaired and monitored automated assembly machines that utilize robotics.
Camp Counselor (Youth At Risk)
Tim Horton's Memorial Camp
03.2016 - 03.2016
- Supervised 8 children during the day and 32 at night.
- Assisted in leading activities such as Archery, Rock climbing, and nature hikes.
- Supplied gear to children who had none (shoes, coats, gloves etc)
Referee / Ranked Member
ODST Paintball
01.2011 - 12.2013
- Managed groups of up 2000 players at a time
- Responsible for commanding a squad of 12 players while coordinating with other other officers.
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Enforced rules and regulations during games to facilitate safe and fair play.
Education
Certificate - Adventure Educator / Natural Sciences
Sir Sandford Fleming
Lindsay, ON01.2017
Certificate - Skilled Trades
The Center For Skilled Trades Development.
Burlington, ON12.2013
Skills
- Skyjack
- Client Relations
- Computer Skills
- Attention to Detail
- Critical Thinking
- Coordination
- Sales and Merchandising
- Customer Needs Assessments
- Risk management
- Personnel management
Hobbies
- Cycling
- Fishing
- Gardening
- Canoeing
- PC Building
- Repairing / Repurposing
- 3D printing
Timeline
Floor Staff/Sales Consultant
SAIL Plein Air
11.2017 - Current
Wilderness Guide/Hiker
Myself
02.2017 - 02.2019
Floor Staff/Sales
MEC
05.2016 - 07.2016
Camp Counselor (Youth At Risk)
Tim Horton's Memorial Camp
03.2016 - 03.2016
Machine Operator/Technicians Assistant
Adventech Manufacturing
01.2014 - 07.2016
Referee / Ranked Member
ODST Paintball
01.2011 - 12.2013
Certificate - Adventure Educator / Natural Sciences
Sir Sandford Fleming
Certificate - Skilled Trades
The Center For Skilled Trades Development.
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