Joshua Mills
Murrieta
Summary
Results-driven Service Delivery Optimization and Quality Assurance specialist with 24 years of experience in client relations and retention. Skilled in Project Management and Call Center Operations, focusing on enhancing service delivery and client satisfaction. Knowledgeable Security Guard with expertise in access control, surveillance, and risk assessment to ensure safety of assets and personnel.
Overview
25
25
years of professional experience
1
1
Certification
2
2
Languages
Work History
SECURITY OFFICER
Iron Goat Protection Inc
San Diego, CA
06.2023 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Maintained detailed logs of daily activities and security breaches, facilitating accurate reporting and accountability.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded swiftly to incidents, coordinating with law enforcement as necessary.
- Controlled access to property, securing facility and grounds against unauthorized entry and enhancing overall safety.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Maintained detailed logs of daily activities and security breaches for reporting purposes.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Updated shift logs and produced daily reports, documenting security activities and incidents to support operational transparency.
CUSTOMER SERVICE MANAGER
Agent Elite
San Diego
07.2022 - 10.2025
- Search Engine Optimization (SEO)
- Keyword Research & Analysis
- Established local presence through targeted outreach efforts.
- Utilized Google Analytics to track website performance metrics.
- Google Analytics
- Data Analysis & Reporting
- Content Strategy & Development
- Resolved customer complaints to enhance satisfaction and foster loyalty.
EXTERMINATION EXPERT
Your City Termite Pest Management
Wildomar, CA
08.2018 - 06.2022
- Conducted thorough inspections and treatments, significantly reducing termite infestations.
- Implemented new treatment protocols resulting in improved client, satisfaction, and retention.
- Trained and supervised a team of technicians, ensuring compliance with safety regulations.
- Implemented new treatment protocols, enhancing client satisfaction and retention.
PRE-FABRICATION SPECIALIST
Bergelectric
San Diego, CA
11.2016 - 08.2018
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Aligned and verified positioning with measuring instruments to establish reference points and compute precise layout dimensions.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Conducted quality checks on production parts to ensure compliance with specified lengths, widths, and finish standards.
- Interpreted blueprints and technical drawings to identify specifications for materials and tools required for each job.
ASSISTANT COURTROOM MANAGER
Advanced Attorney Services
San Diego, CA
09.2001 - 09.2016
- Completed multiple tasks within set deadlines, ensuring smooth courtroom operations.
- Mediated staff conflicts by actively listening to concerns and facilitating resolution.
- Approved payables from affiliates handle disputes and supervised a team of managers.
- Cross-trained employees to enhance team flexibility and effectiveness.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Garfield High School
San Diego, CA06.1997
Skills
- Security operations
- Risk assessment
- Security screenings
- Threat management
- Risk assessment
- Service Delivery Optimization
- Call Center Operations
- Account Management
- Report generation
- Conflict resolution techniques
- Superior customer service
- Threat management
Certification
Guard Registration, Permit For Exposed Firearm Calibers 45; 40; 9MM
Timeline
SECURITY OFFICER
Iron Goat Protection Inc
06.2023 - Current
CUSTOMER SERVICE MANAGER
Agent Elite
07.2022 - 10.2025
EXTERMINATION EXPERT
Your City Termite Pest Management
08.2018 - 06.2022
PRE-FABRICATION SPECIALIST
Bergelectric
11.2016 - 08.2018
ASSISTANT COURTROOM MANAGER
Advanced Attorney Services
09.2001 - 09.2016
High School Diploma -
Garfield High School