Joshua Masih
Brantford,ON
Summary
Dynamic Assistant Manager with a proven track record at Browns Shoes, enhancing customer satisfaction and streamlining operations. Excelled in operations management and team motivation, achieving significant improvements in service efficiency and financial accuracy. Skilled in CRM and staff supervision.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Browns Shoes
12.2010 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Consultant/Salesperson
Hairfree Laser Clinic
08.2007 - 11.2010
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
St Thomas More
Hamilton, Canada06.2000
Skills
- Customer Relationship Management (CRM)
- Project management abilities
- Team motivation
- Staff Supervision
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Assistant Manager
Browns Shoes
12.2010 - Current
Consultant/Salesperson
Hairfree Laser Clinic
08.2007 - 11.2010
High School Diploma -
St Thomas More
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