Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Leard

Edmonton,AB

Summary

Highly dependable leader with a strong track record of driving productivity, enhancing efficiency, and improving service quality across departments. Recognized for dependable, ethical leadership and a collaborative approach to working with cross-functional teams to ensure operational excellence.

Overview

4
4
years of professional experience

Work History

Operations Manager, Residential Care

Pilgrims Hospice Society
05.2021 - Current
  • Occupational Health & Safety Compliance Officer - develop and oversee incident and occupational injury reporting programs, policy development and implementation and oversee Safe Resident Handling and Ergonomics programs.
  • Privacy Officer - ensure personal and health information is protected and handled in compliance with privacy laws. Responsible for the organizations policy development, staff training and manage privacy breaches and reporting.
  • Oversee purchasing within multiple departments.
  • Effectively planned and rolled-out a new Electronic Medical Record to enhance documentation for multiple departments.
  • Maintain high-quality of care by monitoring operations to ensure clinical preparedness.
  • Approve regular payroll submissions for employees.
  • Developed an organizational process for new hire orientations, onboarding and training for new employees.
  • Coordinate admission and discharge planning, ensuring a smooth transition from hospital, home or other facilities.
  • Effectively develop and maintain relationships with external vendors and suppliers.
  • Identify and resolve unsafe or ineffective practices by updating policies and created new ones in response to changing regulations.
  • Maintain a detailed database of all company policies and procedures, enabling quick access to updated information when required.

Health Care Aide

River Ridge Retirement Residence
06.2023 - Current
  • Assist residents with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitor, track and convey important resident information to other healthcare staff to help optimize treatment planning and care delivery.
  • Medication management and administration within outlined scope of practice.
  • Provide psychosocial support to residents and families.
  • Utilize problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintain accurate records of residents' care, condition, and progress.
  • Participate in ongoing training opportunities to stay current with best practices.

Education

Bachelor of Business Management - Faculty of Business

Athabasca University
Athabasca, AB
2026

- Basic Life Support Instructor

Heart And Stroke Foundation
Edmonton, AB
12.2022

Health Care Aide - Nursing-Allied Health

Keyano College
Fort McMurray, AB
02.2019

Skills

  • Change Management & Culture Shaping
  • Staff Development & Performance Coaching
  • Cross-Functional Team Leadership
  • Quality Improvement
  • EMR Implementation & Optimization
  • Executive Reporting & Presentation
  • Verbal and Written Communication
  • Conflict Resolution & Difficult Conversations
  • Team Driven Decision-Making
  • Patient & Family Centred Communication

Timeline

Health Care Aide

River Ridge Retirement Residence
06.2023 - Current

Operations Manager, Residential Care

Pilgrims Hospice Society
05.2021 - Current

Bachelor of Business Management - Faculty of Business

Athabasca University

- Basic Life Support Instructor

Heart And Stroke Foundation

Health Care Aide - Nursing-Allied Health

Keyano College

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Joshua Leard