Joshua Lay
Ste. Anne,MB
Summary
Accomplished Manager at Dairy Queen Grill & Chill, adept in financial management and fostering team leadership. Enhanced customer satisfaction and safety, significantly reducing costs and waste. Skilled in problem-solving and staff management, I excel in optimizing operations and boosting profitability while maintaining high service standards.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
01.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Wash Bay Attendant
Volvo Cars
03.2023 - 09.2023
- Supported fellow team members as needed, fostering a collaborative work environment focused on achieving common objectives.
- Communicated effectively with customers to understand their specific needs or preferences prior to initiating vehicle cleaning processes.
- Reduced wait times for customers by optimizing workflow processes within the wash bay facility.
- Enhanced customer satisfaction by promptly addressing concerns and providing exceptional service during their visit to the wash bay.
- Maintained a safe and efficient work environment by adhering to company policies and procedures at all times.
- Ensured high-quality results with meticulous attention to detail when performing vehicle cleaning tasks.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
Education
High School Diploma -
College Lorette Collegiate
Lorette, MB06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Shift scheduling
- Product management
- Financial management
- Problem-solving
- Hiring and training
Languages
English
Native or Bilingual
French
Elementary
Timeline
Wash Bay Attendant
Volvo Cars
03.2023 - 09.2023
Manager
Dairy Queen Grill & Chill
01.2019 - Current
High School Diploma -
College Lorette Collegiate
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