Joshua D'Souza
Facility Manager
Mississauga
Summary
A detail oriented Facility Manager, with 10 years of experience with the City of Mississauga and private establishments, backed with exceptional customer service skills. Specialized in handling difficult and high stress situations that require critical thinking and adaptability to achieve the desired outcome. Deeply passionate about ensuring safety, building strong teams, and working collaboratively with diverse communities to offer a variety of enjoyable aquatic experiences, including swimming lessons, leadership development, and general aquatic programs.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Facility Manager
Making Waves Swim School
7 2023 - Current
- Lead a team of 86 personnel.
- Responsible for the entire facility and day to day operations.
- Ensure the safety of all clients, staff and participants when in
the facility. Maintain confidence and composure in the event of
an emergency. - Responsible for budget forecasting and management of a cost efficient facility.
- Build relationships with clients, act with integrity, solve situational and complex problems, drive continuous improvement and provide excellent customer service.
- Ensures effective health, safety and risk management procedures are developed and adhered to.
Conductor and First Aid/Leadership Instructor
City Of Mississauga
2019.07 - Current
- Facilitate quarterly emergency procedures training for City of Mississauga lifeguards to ensure preparedness in the event of an emergency.
- Facilitate a variety of First Aid and Leadership courses including: Standard First Aid, Emergency First Aid, Bronze Cross and National Lifeguard.
- Work in accordance with the provisions of all applicable laws and regulations and all City of Mississauga corporate and departmental policies and procedures.
Assistant Manager
Making Waves Swim School
2022.10 - 2023.06
- Reviewed sales and gross profit report to assess company efficiency.
- Trained employees on how to collaborate on daily job tasks to achieve service targets and client retention goals.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with clients to assess satisfaction and handle any concerns escalated above the Supervisor level.
Lifeguard/Swim Instructor/Deck Supervisor
City Of Mississauga
2013.09 - 2019.09
- Responded to emergency situations in a timely, efficient manner and provided first aid and CPR as needed.
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
Education
Bachelor of Arts - Political Science - Specialist
University of Toronto
Mississauga 2017.09 - 2021.04
Diploma - General Business
Sheridan College
Mississauga, ON 2016.06 - 2017.08
Skills
Leadership and supervision
undefinedCertification
NLS Instructor/Examiner
Timeline
NLS Instructor/Examiner
2022-12
Standard First Aid Instructor/Examiner
2022-12
Assistant Manager
Making Waves Swim School
2022.10 - 2023.06
National Lifeguard (NLS)
2022-10
Certified Pool Operator (CPO)
2022-05
High Five - Quest 2
2022-02
Conductor and First Aid/Leadership Instructor
City Of Mississauga
2019.07 - Current
Bachelor of Arts - Political Science - Specialist
University of Toronto
2017.09 - 2021.04
Diploma - General Business
Sheridan College
2016.06 - 2017.08
High Five - PHCD
2014-03
Lifeguard/Swim Instructor/Deck Supervisor
City Of Mississauga
2013.09 - 2019.09
Facility Manager
Making Waves Swim School
7 2023 - Current
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