Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcy Singh

Brampton,ON

Summary

A strong, results driven, passionate leader with talents for team building, leading and employee development, as well as excellent customer relations and relationship-building skills. I am dedicated to building bench strength, through transparent communication and real time coaching. A successful problem solver using independent decision-making skills and sound judgment to positively impact teams, business partners and customers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program & Facility Manager

Making Waves Swim School
09.2021 - Current
  • Overseeing overall operations of 2 swim schools with up to 2800 swimmers weekly and up to 110 employees.
  • Foster a positive work environment by building strong relationships with and between team members through team-building activities and consistent CHEER of individual achievements, promoting employee retention
  • Plan & implement leadership development and training through professional development plans and coaching
  • Complete monthly audits to maintain compliance with company standards and policies, identifying areas of opportunity.
  • Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
  • Create session program schedules, maximizing pool space for up to 2800 swimmers and up to 10 coaches.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Collaborated with other managers and business partners to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Achieving revenue and registration targets, meeting client retention goals
  • Communicating and fostering relationships with families regularly to ensure their satisfaction
  • Mentor team members for career development, fostering a pipeline of upcoming leaders
  • Address elevated customer concerns promptly and professionally, resolving issues to maintain positive relationships with families
  • Create staff schedules meeting the business needs, ensuring efficient operations and family satisfaction.
  • Manage financial aspects of the facilities including budgeting, expense tracking, and payroll administration for optimal cost control.

General Manager, Orangeville

Staples
09.2020 - 08.2021
  • Lead, manage and ensure the maximization of sales growth in the store by cultivating an inspired selling culture with 55 associates of a 8.5M retail store
  • Ownership of the business planning process, including engagement in manager plans and holding managers and supervisors accountable for business results
  • Set strategies, sales goals and targets for the store and create a communication plan to ensure team understands connection between store financial success and bonus programs
  • Grow sales and customer loyalty through in store and external networking activities
  • Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
  • Ensure hiring and onboarding processes are executed in the store and involved in interviewing where necessary
  • Ownership for scheduling management and all departments, allocating hours to leverage sales opportunities
  • Partner with managers and supervisors to analyze and control labour and expense costs in the store
  • Oversee the operational execution in the store
  • Ensure timely execution of all markdowns, transfers, damages and RTV’s shipping and receiving in order to maintain inventory accuracy and product flow
  • Promote and maintain a safe working environment, follow all company protocols for safety and take ownership for rectifying deficiencies
  • Accountable for the loss prevention and privacy processes in the store
  • Model and ensure team properly secures company assets, physical inventory and follows all loss prevention and key control procedures in order to reduce shrink.

Store Director

J.Crew Factory, Vaughan Mills/Halton
04.2014 - 08.2020
  • Manage daily retail operations of a 3.9M and 30 employee retail store
  • Ensure that all resources and team are aligned and focused on delivering a service experience that exceeds expectations
  • Maintain an ongoing relationship with market director and regional director to ensure the effective performance and continued growth of store
  • Drive division outreach initiatives and implement ideas to increase incremental traffic in store and online
  • Recruit, train and develop management team
  • Ensuring detailed development plans that nurture high potential
  • Strong focus on building bench strength and promoting from within
  • Achieve stores financial objectives; including but not limited to payroll, shrink reduction, sales goals, conversion and EBITDA
  • Weekly scheduling of associates & monthly schedule of managers ensuring that financial metrics are met
  • Pull, analyze and report on top sellers, under performers
  • Develop sell through plans, suggested markdowns to improve floor flow and ensure SKU productivity
  • Training manager for new Store Directors and Associate Manager across Canada
  • Quarterly performance reviews for management team and yearly for store associates
  • Management and control of payroll
  • Execute and follow up on the Inventory Shrinkage Improvement Plan

Associate Store Manager

Calvin Klein
09.2011 - 04.2014
  • Manage daily retail operations of a 9.8M and 90 employee retail store
  • Participated in the opening of 5 Calvin Klein stores in Ontario
  • Active role in networking, recruiting, hiring, training and developing managers and store associates
  • Ensure execution of divisional marketing directives, floor plans, POS and markdowns
  • Weekly scheduling of up to 120 employees
  • Monthly scheduling of management team
  • Management and control of payroll
  • Conduct annual performance reviews
  • Develop, review and manage the performance of management team of 10 keyholders & assistant managers.

Assistant Manager

Tommy Hilfiger
07.2009 - 01.2011
  • Direct and motivate store team to provide unparalleled spirited service
  • Generate Sales and maintain profit margins
  • Ensure consistent communication with store manager and District Manager to develop strategies to maximize business
  • Evaluate product performance, pricing, sell through and inventory levels through daily store walk throughs
  • Ensure visual merchandising directives and standards are executed and maintained
  • Responsible for implementing floor sets for women’s and men’s departments
  • Daily management of payroll, scheduling and company initiatives
  • Develop and review the performance of staff, conduct annual performance reviews
  • Primarily responsible for recruitment, interviewing and training of all staff
  • Participated in Canada Corporate partnership program

Education

Associate of Arts -

Georgian College Developmental Services Worker
Orillia, ON
06.2000

Skills

  • Team Leadership and Mentorship
  • Interpersonal Skills
  • Customer Service
  • Staff Development
  • Time Management
  • Problem Solving

Certification

  • Bulletproof Manager- Crestcom
  • Pool Operator Level 1 & 2
  • First Aid & CPR
  • Health and Safety Training Part 1 &2
  • Situational Leadership
  • Smart Serve

Timeline

Program & Facility Manager

Making Waves Swim School
09.2021 - Current

General Manager, Orangeville

Staples
09.2020 - 08.2021

Store Director

J.Crew Factory, Vaughan Mills/Halton
04.2014 - 08.2020

Associate Store Manager

Calvin Klein
09.2011 - 04.2014

Assistant Manager

Tommy Hilfiger
07.2009 - 01.2011

Associate of Arts -

Georgian College Developmental Services Worker
  • Bulletproof Manager- Crestcom
  • Pool Operator Level 1 & 2
  • First Aid & CPR
  • Health and Safety Training Part 1 &2
  • Situational Leadership
  • Smart Serve

Similar Profiles

  • Randi CaudleRandi Caudle

    Area Manager of Operations at AmazonArea Manager of Operations at Amazon

  • Hlumelo NgxwanaHlumelo Ngxwana

    FACILITY YOUTH PROGRAM COORDINATOR at BAPHUMELELE FOUNTAIN OF HOPE INTERMEDIATE CYCCFACILITY YOUTH PROGRAM COORDINATOR at BAPHUMELELE FOUNTAIN OF HOPE INTERMEDIATE CYCC

  • Jonathan MatulaJonathan Matula

    <ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC<ul> <li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li> <li>Department of Agriculture (USDA) and the U.S</li> <li>Department of Homeland Security (DHS)</li> <li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li> <li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li> <li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li> <li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li> <li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li> <li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li> <li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li> <li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li> <li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li> <li>Implemented quality control measures throughout each stage of a project's lifecycle.</li> <li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li> <li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li> <li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li> <li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li> <li>Trained junior staff on best practices for managing multiple projects simultaneously.</li> </ul> at Defense Contracting Activity, LLC

  • CHARLA PLASTERCHARLA PLASTER

    Grants Program Manager / Senior Program Manager, Affinity Giving at Indiana University FoundationGrants Program Manager / Senior Program Manager, Affinity Giving at Indiana University Foundation

CREATE PROFILE
Marcy Singh