Marcy Singh
Brampton,ON
Summary
A strong, results driven, passionate leader with talents for team building, leading and employee development, as well as excellent customer relations and relationship-building skills. I am dedicated to building bench strength, through transparent communication and real time coaching. A successful problem solver using independent decision-making skills and sound judgment to positively impact teams, business partners and customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program & Facility Manager
Making Waves Swim School
2021.09 - Current
- Overseeing overall operations of 2 swim schools with up to 2800 swimmers weekly and up to 110 employees.
- Foster a positive work environment by building strong relationships with and between team members through team-building activities and consistent CHEER of individual achievements, promoting employee retention
- Plan & implement leadership development and training through professional development plans and coaching
- Complete monthly audits to maintain compliance with company standards and policies, identifying areas of opportunity.
- Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
- Create session program schedules, maximizing pool space for up to 2800 swimmers and up to 10 coaches.
- Developed and implemented successful staff incentive programs to motivate employees.
- Collaborated with other managers and business partners to develop company-wide initiatives aimed at improving overall performance across all locations.
- Achieving revenue and registration targets, meeting client retention goals
- Communicating and fostering relationships with families regularly to ensure their satisfaction
- Mentor team members for career development, fostering a pipeline of upcoming leaders
- Address elevated customer concerns promptly and professionally, resolving issues to maintain positive relationships with families
- Create staff schedules meeting the business needs, ensuring efficient operations and family satisfaction.
- Manage financial aspects of the facilities including budgeting, expense tracking, and payroll administration for optimal cost control.
General Manager, Orangeville
Staples
2020.09 - 2021.08
- Lead, manage and ensure the maximization of sales growth in the store by cultivating an inspired selling culture with 55 associates of a 8.5M retail store
- Ownership of the business planning process, including engagement in manager plans and holding managers and supervisors accountable for business results
- Set strategies, sales goals and targets for the store and create a communication plan to ensure team understands connection between store financial success and bonus programs
- Grow sales and customer loyalty through in store and external networking activities
- Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
- Ensure hiring and onboarding processes are executed in the store and involved in interviewing where necessary
- Ownership for scheduling management and all departments, allocating hours to leverage sales opportunities
- Partner with managers and supervisors to analyze and control labour and expense costs in the store
- Oversee the operational execution in the store
- Ensure timely execution of all markdowns, transfers, damages and RTV’s shipping and receiving in order to maintain inventory accuracy and product flow
- Promote and maintain a safe working environment, follow all company protocols for safety and take ownership for rectifying deficiencies
- Accountable for the loss prevention and privacy processes in the store
- Model and ensure team properly secures company assets, physical inventory and follows all loss prevention and key control procedures in order to reduce shrink.
Store Director
J.Crew Factory, Vaughan Mills/Halton
2014.04 - 2020.08
- Manage daily retail operations of a 3.9M and 30 employee retail store
- Ensure that all resources and team are aligned and focused on delivering a service experience that exceeds expectations
- Maintain an ongoing relationship with market director and regional director to ensure the effective performance and continued growth of store
- Drive division outreach initiatives and implement ideas to increase incremental traffic in store and online
- Recruit, train and develop management team
- Ensuring detailed development plans that nurture high potential
- Strong focus on building bench strength and promoting from within
- Achieve stores financial objectives; including but not limited to payroll, shrink reduction, sales goals, conversion and EBITDA
- Weekly scheduling of associates & monthly schedule of managers ensuring that financial metrics are met
- Pull, analyze and report on top sellers, under performers
- Develop sell through plans, suggested markdowns to improve floor flow and ensure SKU productivity
- Training manager for new Store Directors and Associate Manager across Canada
- Quarterly performance reviews for management team and yearly for store associates
- Management and control of payroll
- Execute and follow up on the Inventory Shrinkage Improvement Plan
Associate Store Manager
Calvin Klein
2011.09 - 2014.04
- Manage daily retail operations of a 9.8M and 90 employee retail store
- Participated in the opening of 5 Calvin Klein stores in Ontario
- Active role in networking, recruiting, hiring, training and developing managers and store associates
- Ensure execution of divisional marketing directives, floor plans, POS and markdowns
- Weekly scheduling of up to 120 employees
- Monthly scheduling of management team
- Management and control of payroll
- Conduct annual performance reviews
- Develop, review and manage the performance of management team of 10 keyholders & assistant managers.
Assistant Manager
Tommy Hilfiger
2009.07 - 2011.01
- Direct and motivate store team to provide unparalleled spirited service
- Generate Sales and maintain profit margins
- Ensure consistent communication with store manager and District Manager to develop strategies to maximize business
- Evaluate product performance, pricing, sell through and inventory levels through daily store walk throughs
- Ensure visual merchandising directives and standards are executed and maintained
- Responsible for implementing floor sets for women’s and men’s departments
- Daily management of payroll, scheduling and company initiatives
- Develop and review the performance of staff, conduct annual performance reviews
- Primarily responsible for recruitment, interviewing and training of all staff
- Participated in Canada Corporate partnership program
Education
Associate of Arts -
Georgian College Developmental Services Worker
Orillia, ON06.2000
Skills
- Team Leadership and Mentorship
- Interpersonal Skills
- Customer Service
- Staff Development
- Time Management
- Problem Solving
Languages
Certification
- Bulletproof Manager- Crestcom
- Pool Operator Level 1 & 2
- First Aid & CPR
- Health and Safety Training Part 1 &2
- Situational Leadership
- Smart Serve
Timeline
Program & Facility Manager
Making Waves Swim School
2021.09 - Current
General Manager, Orangeville
Staples
2020.09 - 2021.08
Store Director
J.Crew Factory, Vaughan Mills/Halton
2014.04 - 2020.08
Associate Store Manager
Calvin Klein
2011.09 - 2014.04
Assistant Manager
Tommy Hilfiger
2009.07 - 2011.01
Associate of Arts -
Georgian College Developmental Services Worker
- Bulletproof Manager- Crestcom
- Pool Operator Level 1 & 2
- First Aid & CPR
- Health and Safety Training Part 1 &2
- Situational Leadership
- Smart Serve
Similar Profiles
Rijul ChadhaRijul Chadha
Mentor/Swimming Instructor at Making Waves Swim SchoolMentor/Swimming Instructor at Making Waves Swim School
Joshua D'SouzaJoshua D'Souza
Facility Manager at Making Waves Swim SchoolFacility Manager at Making Waves Swim School
Kiana SeyrafizadehKiana Seyrafizadeh
Volunteering at Making Waves Swim School at Making Waves Swim SchoolVolunteering at Making Waves Swim School at Making Waves Swim School