Marcy Singh
Brampton,ON
Summary
A strong, results driven, passionate leader with talents for team building, leading and employee development, as well as excellent customer relations and relationship-building skills. I am dedicated to building bench strength, through transparent communication and real time coaching. A successful problem solver using independent decision-making skills and sound judgment to positively impact teams, business partners and customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program & Facility Manager
Making Waves Swim School
09.2021 - Current
- Overseeing overall operations of 2 swim schools with up to 2800 swimmers weekly and up to 110 employees.
- Foster a positive work environment by building strong relationships with and between team members through team-building activities and consistent CHEER of individual achievements, promoting employee retention
- Plan & implement leadership development and training through professional development plans and coaching
- Complete monthly audits to maintain compliance with company standards and policies, identifying areas of opportunity.
- Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
- Create session program schedules, maximizing pool space for up to 2800 swimmers and up to 10 coaches.
- Developed and implemented successful staff incentive programs to motivate employees.
- Collaborated with other managers and business partners to develop company-wide initiatives aimed at improving overall performance across all locations.
- Achieving revenue and registration targets, meeting client retention goals
- Communicating and fostering relationships with families regularly to ensure their satisfaction
- Mentor team members for career development, fostering a pipeline of upcoming leaders
- Address elevated customer concerns promptly and professionally, resolving issues to maintain positive relationships with families
- Create staff schedules meeting the business needs, ensuring efficient operations and family satisfaction.
- Manage financial aspects of the facilities including budgeting, expense tracking, and payroll administration for optimal cost control.
General Manager, Orangeville
Staples
09.2020 - 08.2021
- Lead, manage and ensure the maximization of sales growth in the store by cultivating an inspired selling culture with 55 associates of a 8.5M retail store
- Ownership of the business planning process, including engagement in manager plans and holding managers and supervisors accountable for business results
- Set strategies, sales goals and targets for the store and create a communication plan to ensure team understands connection between store financial success and bonus programs
- Grow sales and customer loyalty through in store and external networking activities
- Accountable for the performance management of direct and indirect reports including documentation and partner with managers and supervisors towards resolution
- Ensure hiring and onboarding processes are executed in the store and involved in interviewing where necessary
- Ownership for scheduling management and all departments, allocating hours to leverage sales opportunities
- Partner with managers and supervisors to analyze and control labour and expense costs in the store
- Oversee the operational execution in the store
- Ensure timely execution of all markdowns, transfers, damages and RTV’s shipping and receiving in order to maintain inventory accuracy and product flow
- Promote and maintain a safe working environment, follow all company protocols for safety and take ownership for rectifying deficiencies
- Accountable for the loss prevention and privacy processes in the store
- Model and ensure team properly secures company assets, physical inventory and follows all loss prevention and key control procedures in order to reduce shrink.
Store Director
J.Crew Factory, Vaughan Mills/Halton
04.2014 - 08.2020
- Manage daily retail operations of a 3.9M and 30 employee retail store
- Ensure that all resources and team are aligned and focused on delivering a service experience that exceeds expectations
- Maintain an ongoing relationship with market director and regional director to ensure the effective performance and continued growth of store
- Drive division outreach initiatives and implement ideas to increase incremental traffic in store and online
- Recruit, train and develop management team
- Ensuring detailed development plans that nurture high potential
- Strong focus on building bench strength and promoting from within
- Achieve stores financial objectives; including but not limited to payroll, shrink reduction, sales goals, conversion and EBITDA
- Weekly scheduling of associates & monthly schedule of managers ensuring that financial metrics are met
- Pull, analyze and report on top sellers, under performers
- Develop sell through plans, suggested markdowns to improve floor flow and ensure SKU productivity
- Training manager for new Store Directors and Associate Manager across Canada
- Quarterly performance reviews for management team and yearly for store associates
- Management and control of payroll
- Execute and follow up on the Inventory Shrinkage Improvement Plan
Associate Store Manager
Calvin Klein
09.2011 - 04.2014
- Manage daily retail operations of a 9.8M and 90 employee retail store
- Participated in the opening of 5 Calvin Klein stores in Ontario
- Active role in networking, recruiting, hiring, training and developing managers and store associates
- Ensure execution of divisional marketing directives, floor plans, POS and markdowns
- Weekly scheduling of up to 120 employees
- Monthly scheduling of management team
- Management and control of payroll
- Conduct annual performance reviews
- Develop, review and manage the performance of management team of 10 keyholders & assistant managers.
Assistant Manager
Tommy Hilfiger
07.2009 - 01.2011
- Direct and motivate store team to provide unparalleled spirited service
- Generate Sales and maintain profit margins
- Ensure consistent communication with store manager and District Manager to develop strategies to maximize business
- Evaluate product performance, pricing, sell through and inventory levels through daily store walk throughs
- Ensure visual merchandising directives and standards are executed and maintained
- Responsible for implementing floor sets for women’s and men’s departments
- Daily management of payroll, scheduling and company initiatives
- Develop and review the performance of staff, conduct annual performance reviews
- Primarily responsible for recruitment, interviewing and training of all staff
- Participated in Canada Corporate partnership program
Education
Associate of Arts -
Georgian College Developmental Services Worker
Orillia, ON06.2000
Skills
- Team Leadership and Mentorship
- Interpersonal Skills
- Customer Service
- Staff Development
- Time Management
- Problem Solving
Languages
Certification
- Bulletproof Manager- Crestcom
- Pool Operator Level 1 & 2
- First Aid & CPR
- Health and Safety Training Part 1 &2
- Situational Leadership
- Smart Serve
Timeline
Program & Facility Manager
Making Waves Swim School
09.2021 - Current
General Manager, Orangeville
Staples
09.2020 - 08.2021
Store Director
J.Crew Factory, Vaughan Mills/Halton
04.2014 - 08.2020
Associate Store Manager
Calvin Klein
09.2011 - 04.2014
Assistant Manager
Tommy Hilfiger
07.2009 - 01.2011
Associate of Arts -
Georgian College Developmental Services Worker
- Bulletproof Manager- Crestcom
- Pool Operator Level 1 & 2
- First Aid & CPR
- Health and Safety Training Part 1 &2
- Situational Leadership
- Smart Serve
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