Joshua Chavarri
Fresno
Summary
Experienced in service operations with a focus on enhancing efficiency and customer satisfaction. Collaborated with cross-functional teams to streamline service delivery, resulting in improved operational workflows. Maintained comprehensive records of employee performance and payroll, ensuring compliance with company policies. Developed training programs for new staff, fostering a knowledgeable team capable of addressing customer needs effectively.
Overview
16
16
years of professional experience
Work History
Service Operation’s Supervisor
Aetna, a CVS Health
San Antonio
01.2020 - Current
- Collaborated with stakeholders across departments to ensure smooth operation of services.
- Coordinated resources between teams to maximize efficiency in servicing customers.
- Maintained accurate records of employee timecards, payroll information, and other relevant documents.
- Resolved customer complaints in a timely manner.
- Analyzed data from customer surveys to identify areas for improvement within the service department.
- Implemented cost-saving measures throughout the service department.
- Engaged in continuous learning activities to stay up-to-date on industry trends.
- Provided training and mentoring to new team members.
- Created reports summarizing progress against key metrics related to services operations.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Inside Sales Representative
Electric motor shop
Fresno
08.2017 - 12.2019
- Generated leads through cold calling potential clients.
- Solicited feedback from customers on product features and service levels.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Conducted outbound calls to existing clients to upsell products or services.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
- Provided customers with product information, pricing and availability.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Purchasing Supervisor
Coscto llc
Fresno
02.2013 - 06.2017
- Maintained accurate records of all purchases made by the organization including invoices, receipts, documents related to payment or returns and exchanges.
- Assisted in developing annual budgets related to purchasing needs based on projected usage requirements.
- Provided guidance and support to staff members involved in the purchasing process within their departmental responsibilities.
- Developed strong relationships with vendors, negotiating cost effective agreements for the purchase of materials, supplies, and equipment.
- Investigated any discrepancies between invoices received from vendors compared against expected quantities or prices agreed upon previously.
- Analyzed data from past purchases to develop strategies that will reduce costs while maintaining quality standards.
- Managed vendor accounts including tracking payments due dates and resolving any disputes that may arise.
- Collaborated closely with accounting personnel during invoice processing activities ensuring proper documentation is provided before payments are processed.
Car Salesperson
Selma Auto Mall
Selma
06.2009 - 11.2012
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained customer satisfaction by providing prompt, reliable service.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Greeted customers and provided product information.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
Education
Some College (No Degree) - Business Management
Fresno City College
Fresno, CASkills
- Fluent in Spanish
- Customer complaint resolution
- Data analysis
- Team building
- Time management
- Scheduling coordination
- Escalation handling
- Sales strategy
- Negotiation skills
References
References available upon request.
Timeline
Service Operation’s Supervisor
Aetna, a CVS Health
01.2020 - Current
Inside Sales Representative
Electric motor shop
08.2017 - 12.2019
Purchasing Supervisor
Coscto llc
02.2013 - 06.2017
Car Salesperson
Selma Auto Mall
06.2009 - 11.2012
Some College (No Degree) - Business Management
Fresno City College