Julie Rivera-Acevedo
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards, building client rapport and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks Canada
05.2019 - 10.2025
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Maintained a calm demeanour during high-volume periods and special events.
- Greeted guests with a pleasant smile and superior customer service.
- Received and accurately processed customer payments.
- Protected store assets and facilities by ensuring compliance with company policies and procedures.
- Implemented inventory management practices, reducing waste and ensuring product availability.
Barista
Aramark Canada Ltd.
08.2017 - 04.2019
- Maintained the highest standards of conduct and service to support the company's reputation.
- Educated customers on beverage menu items and provided samples of daily brews.
- Listened to customer desires and needs to recommend optimal products.
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Communicated in Spanish on multiple occasions to better serve customers who were still learning English, and as a result, they became frequent visitors thereafter.
Education
Diploma - Social Work
MacEwan University
05-2025
High School Diploma - undefined
Strathcona High School
06.2017
Skills
- Microsoft Office, Internet, and Social Media
- First Aid CPR and AED trained (expiry: Jan 29, 2027)
- Fluent in Spanish
- Teamwork and collaboration
- Active listener
- Multitasking
- Customer service
- Cash handling accuracy
LANGUAGES
Bilingual, English and Spanish full proficiency
Timeline
Barista Shift Supervisor
Starbucks Canada
05.2019 - 10.2025
Barista
Aramark Canada Ltd.
08.2017 - 04.2019
High School Diploma - undefined
Strathcona High School
Diploma - Social Work
MacEwan University