JAY ALEXANDER

• Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
• Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Checked packages and merchandise for damage and notified vendors.
• Performed inventory control, such as counting, and stocking merchandise.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Used fork lifts, hand truck, and pallet jacks to move materials on dock.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Used hand-held scanners and physical logs to accurately track item movements.
• Participated in training and safety drills to prepare for emergency situations occurring on dock.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers and helped with product questions, selections, and purchases.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Helped customers complete purchases, locate items, and join reward programs.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Followed supervisor instructions to complete tasks on time.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Walmart Store Standard (cart collector)

• Maintained clean, neat, and professional entrances.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Handled equipment, chemicals, and materials properly and with caution.
• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Refilled soap dispensers and air fresheners in bathrooms.