JOSH VOKEY
North Hollywood
Summary
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Extensive knowledge of mixology and wine, valued for leadership and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Lead Bartender
Katsuya Century City
05.2025 - Current
- Trained and mentored junior bartenders on mixology techniques and customer service excellence.
- Supervised daily bar operations, ensuring efficient service and adherence to safety standards.
- Implemented quality control measures to maintain consistency in drink preparation and presentation.
- Resolved customer complaints promptly, fostering a positive atmosphere and encouraging loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender/Server
Planta Cocina
07.2024 - 05.2025
- Service bartender and senior server.
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Maintained knowledge of menu items, specials, and promotions to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on operational procedures and customer service standards.
Lead Bartender/Assistant Bar Manager
Kasa Moto
04.2023 - 04.2024
- Lead the bar team during service and built spirit forward cocktail menus with my team for one of Toronto’s top bar destinations.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for new staff, enhancing service quality and efficiency.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
Lead Bartender
The Oxley
09.2022 - 04.2023
- Worked with a seasoned bar team to deliver an elevated English pub experience in the heart of Toronto’s financial district.
- Developed seasonal cocktail menus, enhancing guest experience and driving repeat business.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Lead Bartender
Pizzeria Libretto
06.2016 - 04.2022
- Worked at the service bar of one of Toronto’s most iconic pizza and wine bars.
- Fostered positive relationships with patrons to promote repeat business through exceptional service and engagement.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Against the Grain Tavern
06.2014 - 09.2015
- A busy micro brew bar and event space where we also served classic cocktails.
Bartender Supervisor
Safari Bar and Grill
04.2009 - 09.2014
- Night supervisor and closing bartender.
Bartender
Tramonto Fine Dining
04.2008 - 04.2009
- Service bartender at Italian Fine Dining restaurant.
Education
Bachelor of Arts - Theatre And Drama Studies
University Of Toronto
Mississauga, ON06.2006
Diploma - Acting
Sheridan College Institute Of Technology And Advanced Learning
Oakville, ON06.2006
Skills
- Over 15 years in fine dining
- Bar management and lead bartender experience
- Proficient in bar training and menu development
- Extensive knowledge of wine and spirits
Timeline
Lead Bartender
Katsuya Century City
05.2025 - Current
Bartender/Server
Planta Cocina
07.2024 - 05.2025
Lead Bartender/Assistant Bar Manager
Kasa Moto
04.2023 - 04.2024
Lead Bartender
The Oxley
09.2022 - 04.2023
Lead Bartender
Pizzeria Libretto
06.2016 - 04.2022
Bartender
Against the Grain Tavern
06.2014 - 09.2015
Bartender Supervisor
Safari Bar and Grill
04.2009 - 09.2014
Bartender
Tramonto Fine Dining
04.2008 - 04.2009
Diploma - Acting
Sheridan College Institute Of Technology And Advanced Learning
Bachelor of Arts - Theatre And Drama Studies
University Of Toronto
Similar Profiles
Estevan ZayasEstevan Zayas
Sales Associate at Bloomingdale's Century CitySales Associate at Bloomingdale's Century City
Chris ThurmanChris Thurman
Server at Capri - Eataly Century CityServer at Capri - Eataly Century City
Juliette VillaJuliette Villa
Mascot Performer at Camp Westfield Century CityMascot Performer at Camp Westfield Century City
Anthony RomanAnthony Roman
Restaurant Server at The Boiling CrabRestaurant Server at The Boiling Crab
Madelyne brewerMadelyne brewer
Costume Assistant at A24 FilmsCostume Assistant at A24 Films