Josh Boehm
Summary
Recent graduate with foundational knowledge in International Business/Marketing. Hands-on experience gained through academic projects and as head marketing strategist for the MRU Financial Student Organization. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
In addition, 7 years experience in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Golf Pro Shop Employee
City Of Calgary
04.2023 - Current
- Managed golfer check ins and tee time bookings in person and over the phone using Club Prophet POS software.
- Enforced established rules of course such as out of bound areas, cart regulations and wearing of proper clothing.
- Facilitated timely communication with course maintenance staff regarding necessary repairs or improvements needed around the facility.
- Contributed to a positive work culture by effectively collaborating with colleagues as part of a cohesive team.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to golf shop patrons.
- Responsible for training new pro shop employees In customer service and operations details.
Golf Shop Assistant
Eaglequest Golf Dome
05.2022 - 09.2022
- Administered point of sales applications, checked in customers and resolved payment discrepancies.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Developed strong rapport with customers and created positive impression of business.
Restaurant Team Member
Subway
07.2017 - 05.2022
- Operated register to process payments and collect cash payment for order totals.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Received supplier orders and entered deliveries into inventory.
- Trained new staff on POS system, food preparation procedures, and best practices in customer service delivery.
Education
Bachelor of Business Administration
Mount Royal University
Calgary, AB04-2025
Skills
- Strong communication and interpersonal skills
- Bilingual Competence in English and French
- Guest Services
- Organized multi-tasker
- Cash Handling/POS system use
- First Aid / CPR-C AED Certification April 2023
- ProServe Certificate May 2023
- Alberta Health Services Food Safety Certification May 2023
- Customer service and relationship building
- Staff training and development
- Complaint handling
Accomplishments
Head of Marketing Strategy, 09/2024 - Current
Mount Royal University Financial Students Organization (FSO)
As head of Marketing for the FSO, I lead a team of marketing students responsible for promotion, managing social media channels, and rising awareness of events. Through weekly meetings focused on planning and coordination, I foster a collaborative environment where teamwork plays a crucial role In this leadership role.
Timeline
Golf Pro Shop Employee
City Of Calgary
04.2023 - Current
Golf Shop Assistant
Eaglequest Golf Dome
05.2022 - 09.2022
Restaurant Team Member
Subway
07.2017 - 05.2022
Bachelor of Business Administration
Mount Royal University
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