Josette Mendoza
Manteca
Summary
Customer Service Specialist experienced in delivering effective customer service solutions. Achieved high levels of customer satisfaction and loyalty through strong communication and problem-solving skills. Focused on prioritizing tasks and collaborating within teams to meet both individual and organizational objectives.
Overview
36
36
years of professional experience
Work History
ADMIN/CUSTOMER SERVICE REP
RAPID DISPLAYS
04.2014 - 12.2024
- Delivered comprehensive client support by greeting, assisting, and promptly addressing needs.
- Led initiatives to establish new client meetings with account managers and sales team, enhancing communication channels and strengthening client interactions.
- Corresponded with clients and team members via email using MS Outlook and Smartsheet.
- Updated and maintained all routine reports to support operational efficiency and informed decision-making.
- Monitored stock levels and facilitated timely replenishment of office supplies, ensuring uninterrupted workflow.
- Collaborated with management groups to prioritize projects timely
- Oversaw logistics operations involving collection, sorting, and distribution of packages to optimize workflow.
MEDICAL DEVICE CUSTOMER SERVICE
ADDITION TECHNOLOGY
08.2008 - 03.2014
- Coordinated receipt and organization of incoming orders from surgical doctors for efficient workflow.
- Processed RMA orders and tracked returns to enhance customer satisfaction, collaborating with team members to resolve product return issues.
- Created new accounts and maintained doctors' order files to ensure accurate record-keeping.
- Maintained front desk operations, scheduled orders, and managed document control tasks.
- Create new accounts/ maintain doctors order files
- Entered client information into a computer database with speed and accuracy.
- Facilitated departmental meetings to enhance communication and collaboration.
- Oversaw barcoding of incoming product, ensuring efficient tracking and organization within the warehouse.
Production Worker
IBM
San Jose
08.1992 - 09.2013
- Operated assembly line machinery for efficient production processes.
- Inspected products for quality assurance and compliance with standards.
- Collaborated with team members to meet daily production goals.
- Assisted in training new employees on operational procedures.
- Monitored inventory levels and reported shortages to management.
- Followed safety protocols to minimize workplace accidents and hazards.
- Communicated with team members regarding tasks assigned during shift.
Grocery Clerk
Albertsons
San Jose
06.1989 - 07.1992
- Assisted customers in locating products throughout the store.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Operated cash register for customer transactions efficiently.
- Processed returns and exchanges according to store policy.
- Stocked shelves with fresh produce and grocery items daily.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Maintained cleanliness and organization of grocery aisles and displays.
- Organized backroom storage areas according to company standards for safety and efficiency.
Education
High school or equivalent -
ANDREW HILL HIGH SCHOOL
Skills
- Order processing
- Order management
- Customer service expertise
- Customer relationship management
- Experience in client support
- Office software proficiency
- AS400 expertise
- Multitasking skills
- Well organized & detail oriented
- Fast-paced adaptability
- Self-starter initiative
- AS400 expertise
Timeline
ADMIN/CUSTOMER SERVICE REP
RAPID DISPLAYS
04.2014 - 12.2024
MEDICAL DEVICE CUSTOMER SERVICE
ADDITION TECHNOLOGY
08.2008 - 03.2014
Production Worker
IBM
08.1992 - 09.2013
Grocery Clerk
Albertsons
06.1989 - 07.1992
High school or equivalent -
ANDREW HILL HIGH SCHOOL