Josette Mendoza
Manteca
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
ADMIN/CUSTOMER SERVICE REP
RAPID DISPLAYS
04.2014 - 12.2023
- Led initiatives to establish new client meetings in collaboration with account managers and sales team. Fostered communication channels to strengthen client interactions. Drove team alignment to optimize client acquisition strategies.
- Provided comprehensive support to clients by greeting, assisting, and addressing all needs promptly.
- Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning
- Collaborate with management groups to prioritize projects timely
- Updated and maintained all routine reports to support operational efficiency and informed decision-making.
- Complete, compile and distribute all necessary records files
- Correspond to emails -MS Outlook, Smartsheet
- Monitored stock levels and facilitated timely replenishment of office supplies to ensure uninterrupted workflow.
- Oversaw logistics operations involving collection, sorting, and distribution of packages to optimize workflow.
- Manage all question & concerns
MEDICAL DEVICE CUSTOMER SERVICE
ADDITION TECHNOLOGY
08.2008 - 03.2014
- Maintain of variety of responsibilities, assist with front desk, order scheduling, assist with Document Control
- Coordinated receipt and organization of incoming orders from surgical doctors for efficient workflow.
- Create new accounts/ maintain doctors order files
- Assisted in managing inbound call transfers to appropriate departments. Supported team members in addressing customer inquiries effectively. Facilitated communication between callers and service representatives.
- Facilitated departmental meetings to enhance communication and collaboration.
- Input client info as quickly & accurately into a computer database
- Processed RMA orders efficiently to support customer satisfaction. Assisted in tracking returns and exchanges to streamline operations. Collaborated with team members to resolve issues related to product returns.
- Oversaw barcoding of incoming product, ensuring efficient tracking and organization within the warehouse.
Education
High school or equivalent -
ANDREW HILL HIGH SCHOOL
01.1988
Skills
- Proficient in client relations
- Adapts well in fast paced environment
- Proficient in Outlook, Word, Excel, Power point, AS400
- Planning & Forecasting
- 10 years of customer service
- Able to multi task daily assignments
- Proficient in office duties
- Well organized & detail oriented
- Five years of experience in medical device support
- Strong initiative able to work independently
- Smartsheet proficiency
- Experience with AS400 applications
- Active listening
Timeline
ADMIN/CUSTOMER SERVICE REP
RAPID DISPLAYS
04.2014 - 12.2023
MEDICAL DEVICE CUSTOMER SERVICE
ADDITION TECHNOLOGY
08.2008 - 03.2014
High school or equivalent -
ANDREW HILL HIGH SCHOOL