Joseph Washington Smith
Montreal
Summary
To gain experience and skills while working in your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Clerk
Aubainerie
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Explained charges, fees, terms of sales and service agreements to customers.
Cemetary Grounds Personnel
Arbor Memorial-Rideau Funeral Home and Cemetary
01.2022 - 08.2022
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Educated employees and members of public on plant biology and health.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Utilized lawn striping methods for healthy grass growing and appearance.
Education
Bachelor of Arts - Psychology
Dawson College
Montreal, QC07.2026
Bachelor of Science - Health Sciences
Vanier College
821 Sainte-Croix, Montreal, Québec H4L 3X9High School Diploma -
Greaves Adventist Academy
2330 Ave West Hill, Montral QC H4B 2S406.2020
Skills
- Bilingual (English & French)
- Flexible team player and Open-minded
- Quick learner
- Honest
- Respectful, Reliable and Responsible
- Positive Personality and Team-spirited
Cooking, Reading Novels, Playing the Guitar and Piano
I enjoy cooking and coming up with good alternative for certain ingredients. I love producing music, and reading comics and novels. Furthermore, I am currently learning how to play both the piano and the guitar.
Timeline
Cemetary Grounds Personnel
Arbor Memorial-Rideau Funeral Home and Cemetary
01.2022 - 08.2022
Customer Service Clerk
Aubainerie
11.2021 - Current
Bachelor of Arts - Psychology
Dawson College
Bachelor of Science - Health Sciences
Vanier College
High School Diploma -
Greaves Adventist Academy
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