Josephine Enyonam Gago
133 Cadillac Brampton,ON L7A 3B3
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
11
11
years of professional experience
Work History
Marketing Associate
Unilever Ghana Limited
10.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Logged reports, expenses, receipts, and sales in company database.
- Located merchandise across various stores to address customer needs.
- Developed and grew leads through repeat business and customer referrals.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
Sales Associate
Melcom Shopping Mall
01.2013 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Procurement Management
Ghana Institute of Management & Public Admin
Accra06.2018
National Highest Diploma - Purchasing And Supply
Koforidua Technical University
Koforidua11.2014
High School Diploma -
Dorfor Senior High School
Juapong, Volta Region Ghana06.2009
Skills
- Wide experience in a variety of types of physical labor
- Robust physical stamina for performing strenuous and repetitive tasks
- High ability to follow written and oral instructions
- Strong basic mathematical skills
- Excellent grasp of safety guidelines for a variety of job contexts
- Good oral and written communication abilities
Languages
English
Full Professional
Timeline
Marketing Associate
Unilever Ghana Limited
10.2017 - Current
Sales Associate
Melcom Shopping Mall
01.2013 - 09.2016
Bachelor of Science - Procurement Management
Ghana Institute of Management & Public Admin
National Highest Diploma - Purchasing And Supply
Koforidua Technical University
High School Diploma -
Dorfor Senior High School
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