Julio La Rosa
Etobicoke,CANADA
Summary
Enthusiastic Senior Customer Service Representative with more than 3 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with customers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Service Specialist
Propel Holdings (Fintech)
09.2021 - Current
- Handle inbound and outbound calls while using multiple web-based applications to confirm and review client’s financial accounts
- Assist clients through the loan or line of credit application processes and in turn provide returning clients with incredible service
- This includes fund processing, banking information updates, fraudulent activity investigation and all other inquiries.
Customer Service Analyst
Banco de Crédito (Peruvian Bank)
02.2016 - 03.2021
- Used proven techniques to increase sales and promote high-value products
- Helped resolve product returns, responded to shipping inquiries, and answered order status questions
- Performed administrative support functions such as processing payments and reconciling accounts
- Documented compliance with company policies and procedures and wrote sales reports daily.
Call Center Customer Service Representative
Interbank (Peruvian Bank)
03.2015 - 01.2016
- Maintained excellent customer satisfaction rate throughout course of employment
- Received incoming calls, accessed customer account information, and provided accurate and updated answers to all inquiries
- Interviewed customers to assess needs and entered all call information into the account management system.
Education
Post-graduate Program: Human Resources Management Diploma -
Cámara de Comercio de Lima
Perú, Lima07.2015
Bachelor of Arts: Business Management -
Católica Sedes Sapientiae, University
Perú, Lima01.2013
Skills
- Microsoft Office
- Operations oversight
- Process improvements
- Wide experience in a variety of types of physical labor
- Robust physical stamina for performing strenuous and repetitive tasks
- High ability to follow written and oral instructions
- Excellent grasp of safety guidelines for a variety of job contexts
- Call Control
- Complaint Handling
- De-Escalation Techniques
Others
Work Permit
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Certified Scrum Master Professional Certificate (SMPC), CERTIPROF ID 51576708471412
Timeline
Senior Customer Service Specialist
Propel Holdings (Fintech)
09.2021 - Current
Customer Service Analyst
Banco de Crédito (Peruvian Bank)
02.2016 - 03.2021
Call Center Customer Service Representative
Interbank (Peruvian Bank)
03.2015 - 01.2016
Post-graduate Program: Human Resources Management Diploma -
Cámara de Comercio de Lima
Bachelor of Arts: Business Management -
Católica Sedes Sapientiae, University
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