JOSEPHINE M EBUEN
NORA HAIR SALON INC.
San Jose Del Monte,Bulacan
1
Certification
21
years of professional experience
To develop myself professionally in a work environment that carries challenges and acquired knowledge and experience,to give the best of my skills consistently.
Work History
SALON MANAGER
18 Years- Handle walk-in clients
- Handle cash and credit card transactions
- Greet clients and offer salon services suitable to the clients need
- Handle telephone transactions like booking and inquiries
- Responsible to overall profitability of the salon
- Monitor staff grooming and performance
- Monitor day to day profit of the salon
- Forecast salon profit
- Handle client complaints
- Conduct meetings for staff to give updates on details and issues concerning policies and changes from top management to subordinates
- Monitor staff attendance and give memos if necessary
AREA SUPERVISOR
4 Years- Handle 8 branches in Manila Area and 6 Provincial Branches
- Monitor specific branch needs
- Update on suppliers updated promos
- Monitor branch sales and needed support such as promos and collateral
- Update staff request such as man power
- Monitor weekly sales and monthly sales
- Communicate every details to Operation Manager
TRAINED AS HOTEL SUPERVISOR
2 Months- Monitor all rooms availability for customers
- Monitor delivery and pickup of linen
- Make sure all customer accommodated as they enter the hotel premises
- Every phone call concern and inquiries must be attended accordingly
- Check-in and checkout procedures must be accounted for
BRANCH MANAGER
11 Months- Handle day to day salon operation
- Monitor staff performance\attitude
- Monitor salon promo progress and effectivity
- Openly communicate with the owners regarding concern and salon details
- Welcome clients,directly communicate about salon services and endorse clients to the stylist
- Handle matters concerning documents through mall management to salon management
Education
Bachelor - Tourism
Batch 1997
Skills
Has a strong Leadership and Organizational Skills
Capable on handling complaints and pressure
Dedicated and hardworking individual
Good communication skills both oral and written
Willing to work under pressure and willing to work for longer hour
Interact with variety of clients personality
Open for feedback that can be of help to gain and widen skills
Work with a Heart
Accomplishments
- 10 Years Awardee
- 15 Years Awardee
- Trainor for new managers
Certification
Caregiving NC II, August 2018
Timeline
BRANCH MANAGER
NORA HAIR SALON INC.
08.2018 - 07.2019Read More
TRAINED AS HOTEL SUPERVISOR
Astrotel Monumento
11.2017 - 01.2018Read More
AREA SUPERVISOR
01.2013 - 01.2017Read More
SALON MANAGER
DAVID’S SALON INC.
01.1999 - 01.2017Read More
Polytechnic University of The Philippines
Bachelor from Tourism
Read More
Section name
- JOSEPHINE M EBUEN
- Block 15a Lot 3a Greenleaf Classic 2, Kaypian, Palmera
- San Jose Del Monte, Bulacan
- 09770330762
- Jeff_ebuen@yahoo.com
Merits and Awards
10 Years Awardee, 15 Years Awardee, Trainor for new managers
Seminars Attended
- Kerastase Summit
- Osaka Japan 2009
- Management and Leadership Seminar
- Under Ms. Carelle Mangaliag
- Chief Training Officer 2010
- Customer Service Excellence
- Under Mr. Howell Mabalot 2016
- Hokkaido Japan 2017
Personal Information
Date of Birth: 1975-11-20