Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joseph Udumala

Moncton,NB

Summary

Hardworking and reliable Technical Support with strong ability in Problem Solving. Highly organized, proactive and punctual with team-oriented mentality.

Overview

7
7
years of professional experience

Work History

Contact Center Representative

TD Bank
01.2023 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Technical Assistant Voice Support

Earthlink
08.2019 - 10.2022
  • Offered technical support to help clients to resolve internet connections support
  • Conducted training for employees on features and operation of products, client tools and processes
  • Worked as BO (Back Office) Lead dealing with multiple vendors
  • Achieved Best Agent for problem solving for internet connection technical support
  • Supported implementation of upgrades to universal tech support for Emails, billing technical support
  • Handled incoming calls and directed callers to appropriate department or employee
  • Maintained positive working relationship with fellow staff and management
  • Monitored phone calls to provide feedback and coaching
  • Assessed departmental operations to determine areas for improvement and support.

Real Estate Sales Agent

Square Yards
04.2017 - 06.2019
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
  • Applied various methods to build client base, including networking, email and social media
  • Advised sellers on making homes more appealing to buyers in competitive marketplace
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments
  • Showed residential properties and explained features, value and benefits of available homes
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.

Education

SSC - SSC (secondary School Certificate)

St. Mary's High School
Hyderabad, Telangana

Associate of Arts - Civics, Economics, Commerce

St. Mary's Centenary Jr College
Secunderabad, Telangana
04.2012

Bachelor of Commerce - B.com Computers

Loyola Academy Degree and PG College
02.2017

Skills

  • Technical Guidance
  • Operations Support
  • Research Abilities
  • Strong Problem Solver
  • Friendly, Positive Attitude
  • Active Listening
  • Problem Resolution
  • Planning & Organizing
  • Relationship Building
  • Computer Skills
  • Training & Development
  • Team Building
  • Negotiations Expert
  • Analytical and Logical Thinking
  • Sales Promotion
  • Client Relations

Accomplishments

  • Awarded as the agent of the year for problem solving
  • Selected as a team leader for the batch 2021-2022
  • Three bonus of achieving highest problem solving.
  • Received best agent performance twice for BABM(Sales)- DSL Connections.

Timeline

Contact Center Representative

TD Bank
01.2023 - Current

Technical Assistant Voice Support

Earthlink
08.2019 - 10.2022

Real Estate Sales Agent

Square Yards
04.2017 - 06.2019

SSC - SSC (secondary School Certificate)

St. Mary's High School

Associate of Arts - Civics, Economics, Commerce

St. Mary's Centenary Jr College

Bachelor of Commerce - B.com Computers

Loyola Academy Degree and PG College

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Joseph Udumala