Krishna Sheth
London,Ontario
Summary
Personable and dedicated Customer Service Representative with extensive experience in front end industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Contact Center Representative
td Canada trust
London, ON
08.2022 - Current
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Surpassed sales goals through implementation of successful marketing strategies.
Customer Service Associate
walmart
Barrie, ON
04.2021 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Service Manager
Indian grocery store
Barrie, ON
11.2021 - 03.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Organized client contracts, records and reports to strengthen traceability.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Head of Sales
khadi bhandar
Ahmedabad, gujarat
Apr.2019 - Nov.2019
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Diploma - Fitness And Health
Georgian
College08.2021
Skills
- Customer Service
- Analytical Abilities and technical savy
- Call Center Operations
- Communication
- Customer Experience
- Product Knowledge
- Coaching
- Organization Skills
- Retail Management
- Technical Support
- Sales Closing
- CRM System Expert
- Store Management
Timeline
Contact Center Representative
td Canada trust
08.2022 - Current
Customer Service Manager
Indian grocery store
11.2021 - 03.2022
Customer Service Associate
walmart
04.2021 - 10.2022
Head of Sales
khadi bhandar
Apr.2019 - Nov.2019
Diploma - Fitness And Health
Georgian
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
ALBIN GEORGEALBIN GEORGE
Quality Assurance Analyst at The Original CakerieQuality Assurance Analyst at The Original Cakerie