Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Joseph Stagno

Summary

Dynamic operations manager with a proven track record at Global Car Rental, enhancing customer satisfaction and team performance. Skilled in strategic decision-making and organizational time strategies, I empowered staff to take ownership, resulting in improved accountability. Successfully resolved disputes and maintained high service standards, driving operational excellence.

Overview

25
25
years of professional experience

Work History

Manager

Global Car Rental
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Opperations Manager

Asap Towing
08.2010 - 07.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Business Development Agent

Allstate Insurance Co
02.2007 - 07.2010
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Conducted thorough research on competitors to identify gaps in the market, leading to innovative product development.
  • Monitored sales performance metrics to identify areas for improvement and refine strategies accordingly.
  • Increased client base by identifying new business opportunities and forging strategic partnerships.

Machine Operator

Bess-Con Construction
02.2000 - 03.2007
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Skills

  • Customer service
  • Strategic team guidance
  • Organizational time strategies
  • Strategic decision-making

Accomplishments

  • Forecasters Award. Received 3rd place canada wide for Allstate Insurance. Specifically awarded within the context of Allstate Canada and highlights individuals who show exceptional promise in their roles as a trusted insurance advisors.
  • I currently own a fully restored classic show car, a project that took me 8 years to complete. In 2025, the car was showcased at Motorama, where it earned 3 prestigious awards: Best in Class, Best Lowrider Overall, and the Outstanding Achievement Award.

Timeline

Manager

Global Car Rental
08.2022 - Current

Opperations Manager

Asap Towing
08.2010 - 07.2022

Business Development Agent

Allstate Insurance Co
02.2007 - 07.2010

Machine Operator

Bess-Con Construction
02.2000 - 03.2007

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Joseph Stagno