Joseph Quesnelle
Etobicoke,ON
Summary
Disciplined professional with a Police Foundations Diploma (Honours) and extensive retail experience. I am skilled in conflict resolution, customer service, and policy adherence. I am known for my integrity, adaptability, and effective communication with diverse individuals. Eager to apply law enforcement knowledge and interpersonal skills to support the Pre Board Screening Officer position with Garda.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Support Supervisor
Staples Canada
Toronto, Ontario
08.2021 - Current
- Maintained up-to-date knowledge of products, services, policies, procedures, pricing structures, promotions, and competition.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Assisted with hiring, training, coaching, and evaluating new employees in the sales support department.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
Sales Support Lead
Staples Canada
Toronto, Ontario
09.2019 - 08.2021
- Maintained high levels of customer service by monitoring staff performance and providing feedback.
- Provided training and guidance to new team members on store processes, policies and customer service standards.
- Assisted customers in selecting products that best met their needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Badlands Paintball
Toronto, Ontario
03.2016 - 09.2019
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to the use of paintball and airsoft.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Education
Police Foundations - Social & Community Services
Humber College
Toronto, ON06-2024
Skills
- Policy Enforcement
- Loss Prevention
- Sales Leadership
- Customer Relations
- Team Building and Motivation
- Active Listening
- Multitasking and Prioritizing
- Team Collaboration
Languages
English
Native/ Bilingual
Certification
Individual Security Guard Licence
- 50030050
Standard First Aid and CPR Level C Certification
- 105638613
Drivers Licence Class G
- Q9120-41049-61004
Accomplishments
Humber College FSCS Dean's Honour Roll list
- Fall 2022 Semester - TGPA 80% or higher
Humber College FSCS Dean's Honour Roll list
- Winter 2023 Semester - TGPA 80% or higher
Humber College FSCS Dean's Honour Roll list
- Fall 2023 Semester - TGPA 80% or higher
Humber College FSCS Dean's Honour Roll list
- Winter 2024 Semester - TGPA 80% or higher
References
References available upon request.
Timeline
Sales Support Supervisor
Staples Canada
08.2021 - Current
Sales Support Lead
Staples Canada
09.2019 - 08.2021
Sales Associate
Badlands Paintball
03.2016 - 09.2019
Police Foundations - Social & Community Services
Humber College
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