Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Martin

San Bernardino

Summary

Detail-oriented professional seeking a full-time position in Quality Control. Possesses excellent time management and problem-solving abilities. Seeks professional challenges to utilize skills effectively.

Overview

11
11
years of professional experience

Work History

Senior Phlebotomist

Octapharma Plasma Inc.
09.2022 - Current
  • Designated Trainer
  • Nexsys Machine Tech
  • Senior Screener
  • Processor
  • NCD training.
  • Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
  • Enhanced donor experience by maintaining a professional and compassionate demeanor during blood collection procedures.
  • Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for donors and reducing errors in sample collection.
  • Conducted regular equipment maintenance checks, contributing to optimal functionality and performance.
  • Served as a knowledgeable resource for donors regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
  • Organized inventory of supplies, resulting in less waste and more efficient use of resources.

Owner/ Operator

Martin Designs
05.2013 - Current
  • Provided estimates for clients, designed interiors and exterior hardscapes, coordinated supply purchases and deliveries, managed a team of 4 laborers, worked alongside employees in order to stay on schedule.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Operated with safety and skill to avoid accidents and delays.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Shift Supervisor

Starbucks Coffee Co.
06.2016 - 05.2021
  • Provide excellent customer service, cash handling, inventory, team management, often manager on duty, Bar quality drinks, clean and maintain the store to cleanliness standards
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Work in a fast-paced team-based environment.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed staff hiring, training and supervision.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Responded to and resolved customer questions and concerns.

Education

Nexsys PCS Service Technician

Haemonetics
2022

Certified Phlebotomy Technician I -

Phlebotomy Training Specialists
01.2019

General High School Diploma -

Cajon High School
07.2005

Skills

  • Leadership Qualities
  • Training and mentoring
  • Quality control guidelines
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Excellent Communication
  • Adaptability and Flexibility

Timeline

Senior Phlebotomist

Octapharma Plasma Inc.
09.2022 - Current

Shift Supervisor

Starbucks Coffee Co.
06.2016 - 05.2021

Owner/ Operator

Martin Designs
05.2013 - Current

Nexsys PCS Service Technician

Haemonetics

Certified Phlebotomy Technician I -

Phlebotomy Training Specialists

General High School Diploma -

Cajon High School

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Joseph Martin