Joseph Martin
San Bernardino
Summary
Detail-oriented professional seeking a full-time position in Quality Control. Possesses excellent time management and problem-solving abilities. Seeks professional challenges to utilize skills effectively.
Overview
11
11
years of professional experience
Work History
Senior Phlebotomist
Octapharma Plasma Inc.
09.2022 - Current
- Designated Trainer
- Nexsys Machine Tech
- Senior Screener
- Processor
- NCD training.
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced donor experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for donors and reducing errors in sample collection.
- Conducted regular equipment maintenance checks, contributing to optimal functionality and performance.
- Served as a knowledgeable resource for donors regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
Owner/ Operator
Martin Designs
05.2013 - Current
- Provided estimates for clients, designed interiors and exterior hardscapes, coordinated supply purchases and deliveries, managed a team of 4 laborers, worked alongside employees in order to stay on schedule.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Operated with safety and skill to avoid accidents and delays.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Shift Supervisor
Starbucks Coffee Co.
06.2016 - 05.2021
- Provide excellent customer service, cash handling, inventory, team management, often manager on duty, Bar quality drinks, clean and maintain the store to cleanliness standards
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Work in a fast-paced team-based environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed staff hiring, training and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Responded to and resolved customer questions and concerns.
Education
Nexsys PCS Service Technician
Haemonetics
2022
Certified Phlebotomy Technician I -
Phlebotomy Training Specialists
01.2019
General High School Diploma -
Cajon High School
07.2005
Skills
- Leadership Qualities
- Training and mentoring
- Quality control guidelines
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Timeline
Senior Phlebotomist
Octapharma Plasma Inc.
09.2022 - Current
Shift Supervisor
Starbucks Coffee Co.
06.2016 - 05.2021
Owner/ Operator
Martin Designs
05.2013 - Current
Nexsys PCS Service Technician
Haemonetics
Certified Phlebotomy Technician I -
Phlebotomy Training Specialists
General High School Diploma -
Cajon High School
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