Summary
Overview
Work History
Skills
Timeline
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Joseph Kurahara

Ancaster,ON

Summary

Accomplished General Manager with a proven track record at multiple brands. Metrics focused with a passion for increasing performance in underperforming stores and maintaining excellence. Expert in leadership and operations management, excelling in team building and coaching, driving unparalleled sales results and fostering best-in-class customer satisfaction standards.

Overview

10
10
years of professional experience

Work History

General Manager

Leavens Chrysler
08.2022 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Increased net profit from a loss position to over $1,000,000.
  • Built and cultivated a team of professional, driven staff.
  • Built a finance first culture with F&I averages of $4,000/copy.
  • Increased used car volume by 150% YoY.
  • Developed team members to be successful in leadership roles.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Leavens Mazda
08.2021 - 09.2022
  • Led team to exceed targets, implementing motivational incentives and comprehensive training programs.
  • Increased profitability through inventory shortages with a used car, fixed ops, and finance focus.
  • Increased profitability from a loss position to a net of $1.8 million.
  • Maintained and increased employee satisfaction through challenging inventory times.
  • Increased fixed ops profitability by implementing a BDC and coaching with service manager on increasing hours per RO.
  • Maintained best in class CSI standards.

General Manager

Ancaster Toyota
05.2019 - 08.2021
  • Increased net profitability by $1.2 million annually.
  • Hired, promoted, and coached employees to drive sales results achieving 175% market share.
  • Coached new service manager, building ateam and increasing CP RO count by over 100%.
  • Maintained best in class CSI resulting in high vin retention.
  • Achieved Presidents Award with Toyota Canada. measured by sales, warranty pen, CPO, vin retention, and CSI.
  • Promoted and coached employees into management roles with success in roles such as finance, service manager, and sales manager.

Finance Manager

Ancaster Toyota
02.2017 - 05.2019
  • Created a finance first culture by working collaboratively with salespeople and sales managers.
  • Achieved and maintained best in district warranty penetration.
  • Maintained an average of $2,200/car annually.
  • Coached sales staff on finance products.
  • Implemented processes to assist salespeople with endorsements.

Sales Manager

Oakville Toyota
03.2015 - 03.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Increased closing ratios on all key models by 10% YoY
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Skills

  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Training and coaching
  • Training and Development

Timeline

General Manager

Leavens Chrysler
08.2022 - Current

General Manager

Leavens Mazda
08.2021 - 09.2022

General Manager

Ancaster Toyota
05.2019 - 08.2021

Finance Manager

Ancaster Toyota
02.2017 - 05.2019

Sales Manager

Oakville Toyota
03.2015 - 03.2017

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Joseph Kurahara