Joseph Garcia-Gonzalez
Edmonton,Canada
Summary
Bilingual Technology Support Technician with hands-on experience in IT systems, field deployments, and remote troubleshooting. Proven ability to lead customer training, manage installations, and support operations in public utilities, logistics, and high-volume service environments. Skilled in Microsoft 365, mobile diagnostics, Active Directory, and digital systems. Expanding competencies in SCCM, CMMS, and SCADA. Fluent in English and Spanish, with comfortable communication in French. Known for adaptability, strong customer service, and efficient resolution of technical issues onsite and remotely. Ready to contribute to innovative, technology-driven environments.
Overview
14
14
years of professional experience
5
5
Certification
2
2
Degrees
Work History
Subcontractor Technician
Neptune Technology Group
01.2024 - Current
Installed, configured, and troubleshot over 4,000 EPCOR smart water meters.
Delivered bilingual customer service and resolved complaints in homes, businesses, and rental properties.
Trained new staff and supported firmware updates, diagnostics, and digital recordkeeping.
Used mobile app to synchronize meters, input data, and complete electronic work orders.
Delivered high level of service to all customers and effectively resolved issues.
Operations Administrator
Zenith Logistics
01.2018 - 01.2023
- Managed real-time reporting and schedules using Google Sheets and QuickBooks.
Improved operations through process automation and data integrity checks.
Supported remote IT coordination and onboarding of new platforms.
Evaluated current operational practices and suggested improvement strategies.
Field Technician / Security Systems Installer
ATX Solutions
01.2014 - 01.2015
- - Installed and programmed CCTV and alarm systems for businesses.
- - Interpreted electronic diagrams and schematics on-site.
- - Diagnosed malfunctioning devices and replaced faulty components.
- - Delivered field support and client training on security systems.
Convention Technician
MIRO Location Informatique Inc.
01.2012 - 01.2013
- - Installed computers, printers, and networking equipment for high-traffic events.
- - Handled equipment testing, troubleshooting, and bilingual support.
Education
Bachelor's Degree - Modern Languages
Universidad de Los Andes
Artificial Intelligence Short Course - undefined
BIG School
01.2025
Google IT Support, Cybersecurity & Project Management - undefined
Coursera
01.2023
Import-Export AEC Certificate - undefined
LaSalle College
01.2014
Diploma - Computer Science
IUT Antonio José de Sucre
01.2009
Skills
- - WHMIS & CSTS Certified (2025)
- - H2S Alive (Willing to obtain upon confirmation of job offer)
- - Class 5 Driver’s License with Clean Abstract
- - Electronic Diagnostics SCADA (basic) CMMS (in progress)
- - Microsoft 365 Admin, Google Workspace, QuickBooks
- - Field Hardware Installation: Meters, Sensors, Transmitters
- - Software/Systems: SCCM (training), Active Directory (basic), Python (basic), SQL (basic)
- - Remote & On-site Troubleshooting Technical Documentation Preventive Maintenance
- - Safety Protocols, Railway Operations Awareness (willing to train immediately, including CROR)
- - Strong Communication & Customer Support Skills
- - Bilingual: English & Spanish Intermediate French
- Installations and repairs
- Customer interaction
- Scheduling and planning
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved faster installation rates through effectively helping with utility meter setup, digital diagnostics, and customer coordination.
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Certification
- Achieved 100% installation rate on daily routes by efficiently managing digital work orders and on-site diagnostics
- Achieved full compliance with EPCOR safety standards through consistent field inspections and incident-free operations.
- Achieved onboarding success for new hires by developing and delivering hands-on training sessions in the field.
Timeline
Subcontractor Technician
Neptune Technology Group
01.2024 - Current
Operations Administrator
Zenith Logistics
01.2018 - 01.2023
Field Technician / Security Systems Installer
ATX Solutions
01.2014 - 01.2015
Convention Technician
MIRO Location Informatique Inc.
01.2012 - 01.2013
Artificial Intelligence Short Course - undefined
BIG School
Google IT Support, Cybersecurity & Project Management - undefined
Coursera
Import-Export AEC Certificate - undefined
LaSalle College
Diploma - Computer Science
IUT Antonio José de Sucre
Bachelor's Degree - Modern Languages
Universidad de Los Andes
Similar Profiles
Jose Garcia-GonzalezJose Garcia-Gonzalez
Subcontractor Technician at Neptune Technology GroupSubcontractor Technician at Neptune Technology Group
Frederick CazenaveFrederick Cazenave
Electrical Engineering Co-op at Neptune Technology GroupElectrical Engineering Co-op at Neptune Technology Group
Ian McMillanIan McMillan
Sr. Focus Factory Manager at Neptune Technology GroupSr. Focus Factory Manager at Neptune Technology Group
Tyler StoneTyler Stone
Infrastructure Technician at AmrizeInfrastructure Technician at Amrize
Mohamed WarsameMohamed Warsame
Electrical Assistance/ Helper at Johnson controlElectrical Assistance/ Helper at Johnson control