Joseph Figueroa
Fremont
Summary
Accomplished Branch Manager with a proven track record at AWP Safety, enhancing service quality and fostering long-term client partnerships for revenue growth. Expert in operational efficiency and team leadership, with a knack for problem-solving and employee development. Achieved significant reductions in employee turnover by creating a positive work environment.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
17
17
years of professional experience
Work History
Branch Manager
AWP Safety
06.2022 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Operations Manager
Statewide Safety Systems
01.2020 - 06.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, training of new hires to fulfill business requirements.
- Established positive and effective communication among union staff and office leadership team, reducing miscommunications.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Traffic Control Technician
Statewide Systems
02.2018 - 08.2020
- Created safe work by designing and installing appropriate signage, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Traffic Control Technician
City Rise Inc
01.2017 - 09.2018
- Created safe work by designing and installing appropriate signage, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Traffic Control Technician
Statewide Safety Systems
01.2014 - 01.2017
- Created safe work by designing and installing appropriate signage, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Traffic Control Technician
Bay Area Traffic Solutions
01.2012 - 12.2013
- Created safe work by designing and installing appropriate signage, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Traffic Control Technician
Cal Safety Inc
01.2008 - 01.2012
- Created safe work by designing and installing appropriate signage, and other traffic control measures.
- Developed positive working relationships with contractors and vendors, facilitating seamless communication during project execution phases.
- Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Education
GED -
American High School
Fremont, CA06-1997
Skills
- Branch operations management
- Problem-solving
- Traffic control devices
- Customer service
- Team leadership
- Work zone safety
- Customer relationships
- Operational efficiency
- Employee relations and conflict resolution
- Excellent work ethic
- Coaching and mentoring
Timeline
Branch Manager
AWP Safety
06.2022 - Current
Operations Manager
Statewide Safety Systems
01.2020 - 06.2022
Traffic Control Technician
Statewide Systems
02.2018 - 08.2020
Traffic Control Technician
City Rise Inc
01.2017 - 09.2018
Traffic Control Technician
Statewide Safety Systems
01.2014 - 01.2017
Traffic Control Technician
Bay Area Traffic Solutions
01.2012 - 12.2013
Traffic Control Technician
Cal Safety Inc
01.2008 - 01.2012
GED -
American High School
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