Joseph Baroud
Gatineau,Quebec
Summary
Results-driven professional with expertise in customer service, leadership, and operations management. Skilled at resolving complex issues while prioritizing customer satisfaction. Proven success in team leadership, productivity improvement, and exceeding targets. Proficient communicator adept at building rapport with clients and stakeholders. Adaptable problem-solver with a track record of innovative solution implementation to enhance service delivery.
Overview
6
6
years of professional experience
Work History
Payment Service Officer
Service Canada (ESDC)
02.2024 - Current
- Processed Employment Insurance claims accurately and efficiently.
- Provided clear and timely guidance to clients on eligibility and application procedures
- Conduct thorough assessments of claimant eligibility and resolve inquiries.
Direct Investing Agent
TD Bank
09.2023 - 02.2024
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Merchandise Supervisor
Frito-Lay
03.2020 - 08.2023
- I trained, mentored, and oversaw team members to drive performance and sales excellence.
- Upheld company merchandise standards with all displays and promotions.
- Set schedules and delegate merchandising assignments to achieve demanding targets under tight deadlines
Milk&Dairy Supervisor
Walmart
01.2018 - 02.2020
- Conducted training and mentored team members to promote productivity and commitment to service.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Built strong relationships with customers through a positive attitude.
Education
Advanced Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Algoquin College
Ottawa, ON04.2023
Advanced Diploma - Automotive Service Technician
Centre Asticou
Hull, QC06.2021
High School Diploma -
École Polyvalente Le Carrefour
Gatineau, QC06.2017
Skills
- Solution-oriented professional
- Leadership
- Customer Relationship
- Rapid and Adaptive
- Advanced in Microsoft Office
- Strong Communications Abilities
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Payment Service Officer
Service Canada (ESDC)
02.2024 - Current
Direct Investing Agent
TD Bank
09.2023 - 02.2024
Merchandise Supervisor
Frito-Lay
03.2020 - 08.2023
Milk&Dairy Supervisor
Walmart
01.2018 - 02.2020
Advanced Diploma - Heating, Ventilation, Air Conditioning And Refrigeration Technician
Algoquin College
Advanced Diploma - Automotive Service Technician
Centre Asticou
High School Diploma -
École Polyvalente Le Carrefour
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