Joseph Baroud
Gatineau
Summary
Results-driven professional with expertise in customer service, leadership, and operations management. Skilled at resolving complex issues while prioritizing customer satisfaction. Proven success in team leadership, productivity improvement, and exceeding targets. Proficient communicator adept at building rapport with clients and stakeholders. Adaptable problem-solver with a track record of innovative solution implementation to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Procurement and Administration Officer
Office of the Public Sector Integrity Commissioner of Canada
04.2025 - Current
- Built and managed contracts and purchase orders in compliance with federal procurement policies.
- Processed invoices and tracked payments using the GX financial system.
- Maintained accurate records of procurement activities, assets, and supplier files.
- Worked closely with senior officials to support strategic procurement and administrative decisions.
- Supported office administration, inventory control, and daily operations.
- Assisted with budget monitoring, expense reconciliation, and financial reporting.
Disability Service Assistant
Veterans Affairs Canada
06.2024 - Current
- Evaluate and process disability benefit claims, ensuring adherence to VAC policies.
- Provide direct support to veterans, guiding them through the claims process and addressing inquiries.
- Maintain accurate records and collaborate with healthcare providers and stakeholders.
Payment Service Officer
Service Canada (ESDC)
02.2024 - Current
- Processed Employment Insurance claims accurately and efficiently.
- Provided clear and timely guidance to clients on eligibility and application procedures
- Conduct thorough assessments of claimant eligibility and resolve inquiries.
Direct Investing Agent
TD Bank
09.2023 - 02.2024
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Merchandise Supervisor
Frito-Lay
03.2020 - 08.2023
- I trained, mentored, and oversaw team members to drive performance and sales excellence.
- Upheld company merchandise standards with all displays and promotions.
- Set schedules and delegate merchandising assignments to achieve demanding targets under tight deadlines
Milk&Dairy Supervisor
Walmart
01.2018 - 02.2020
- Conducted training and mentored team members to promote productivity and commitment to service.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Built strong relationships with customers through a positive attitude.
Education
Advanced Diploma - HVAC Technician
Algoquin College
04.2023
Advanced Diploma - Automotive Service Technician
Centre Asticou
06.2021
High School Diploma -
École Polyvalente Le Carrefour
06.2017
Skills
- Solution-oriented professional
- Leadership
- Customer Relationship
- Advanced in Microsoft Office
- Strong Communications Abilities
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Procurement and Administration Officer
Office of the Public Sector Integrity Commissioner of Canada
04.2025 - Current
Disability Service Assistant
Veterans Affairs Canada
06.2024 - Current
Payment Service Officer
Service Canada (ESDC)
02.2024 - Current
Direct Investing Agent
TD Bank
09.2023 - 02.2024
Merchandise Supervisor
Frito-Lay
03.2020 - 08.2023
Milk&Dairy Supervisor
Walmart
01.2018 - 02.2020
Advanced Diploma - Automotive Service Technician
Centre Asticou
High School Diploma -
École Polyvalente Le Carrefour
Advanced Diploma - HVAC Technician
Algoquin College
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